Company Description
BRS Golf Ltd, a division of NBC Sports Next, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf, our course management software and services help our Golf Course partners increase their rounds and revenue and manage their business operations. GolfNow is the world's largest online tee time marketplace, used by over 3.5 million golfers worldwide. From our award-winning international HQ offices in Belfast, we are driving forward and reshaping an entire industry, building innovative new web-based and mobile products, and assisting golf course operators to manage profitable and sustainable businesses.
We take pride in offering an exceptional team member experience with generous benefits and perks designed to offer financial security, support wellbeing, and enhance work-life balance. Learn more about working with BRS Golf via www.brsgolf.com/web/careers. This is a great opportunity to advance your career and be a part of an exciting business with plans for significant future growth.
Job Description
The Customer Support Specialist will be a crucial member of the broader Customer Success Team. Responsible for delivering top-tier customer service throughout the sales process on our distribution platform, golfnow.com, the role involves tasks like modifying bookings and handling new bookings generated through the website.
The ideal candidate will possess a strong passion for delivering exceptional customer care and aim to interact with customers and suppliers as part of a highly motivated team dedicated to exceeding client expectations.
In fulfilling the role's key responsibilities, the Customer Support Specialist's key priorities will include;
Qualifications
Minimum Requirements:
Desirable Skills:
- Bachelor's Degree: While not mandatory, a degree in Computer Science, Business, or Communications is desirable.
- Interest in Sports Technology: Passion for sports and sports technology is a plus.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
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