At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
The role
We’re looking for a German-speaking Customer Support Specialist to join the team and provide high-quality support to our customers. In this role, you’ll handle customer queries and support requests, troubleshoot issues, and ensure timely, accurate resolutions.
You’ll work across different communication channels, keep track of customer interactions, and collaborate with internal teams when needed. It’s a great opportunity for someone who enjoys problem-solving, working in a structured environment, and delivering a strong customer experience.
Duties and responsibilities
The role is defined, but not limited to, the following:
- Respond to customer inquiries via phone, email, chat, or ticketing systems, in line with service standards and response times
- Log, categorise, and manage customer interactions using internal systems
- Investigate and replicate reported issues where possible, documenting findings clearly
- Escalate cases to the relevant internal teams based on impact and urgency
- Keep customers updated on progress, next steps, and resolutions
- Stay up to date with product features, updates, and known issues
- Contribute to internal knowledge bases by identifying gaps or improvements
- Manage workload effectively to meet service level expectations
- Handle customer data in line with privacy and security guidelines
- Support the team with additional tasks as needed
Essential Skills and Experience
- Around 1+ year of experience in a customer support or similar role (or equivalent experience)
- Fluent in German and comfortable supporting customers in both German and English
- Strong communication skills, both written and verbal
- Ability to follow processes and work in a structured environment
- Good attention to detail when handling customer information
- Able to manage tasks and prioritise effectively within set timelines
- A proactive and customer-focused mindset
What We Offer
Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include:
- Cision Group Personal Pension Scheme
- Life Assurance
- Healthcare cash plan
- Dental Insurance
- Private Medical Insurance (For directors and above only)
- Gym Subsidy
- Cycle to Work
- Discounted Dining
- Virtual GP
- Employee Assistance Programme (EAP)
- Eye Care Test
- Cision Global Charitable Giving Program
- BenefitHub (Retail discounts)
If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment.
#LI-FR1 #LI-Remote
