Purpose of the role
The ideal candidate will be a sales and customer oriented self-starter capable of contributing to a high performance inside sales and support function, playing an integral role in growing a dynamic business. You will provide a key interface with the customer, supporting all aspects of the sales and customer care process. Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.
Location: Belfast
Responsibilities
Meet and exceed customer expectations, providing exceptional service and support in a professional, knowledgeable, timely manner, as first internal point of contact for the customer.
Proactively and professionally respond and manage customer calls/queries
Process and manage Sales Orders and Purchase Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with suppliers on deliveries
Carry out Tender searches and compile Tender submissions in conjunction with Clinical Sales Team and other departments
Provide Quotations to customers in a timely manner, to a professional standard.
Support the Clinical Sales Team in managing key customer accounts
Nurture and maintain a positive relationship with principles and suppliers
Actively contribute to a very positive team environment and performance.
Other duties that may be assigned from time to time.
Role Requirements
1-2 years’ experience in a Customer Care / Inside Sales role is essential, preferably in a Healthcare environment.
Knowledge and experience of all aspects of the role as outlined.
Customer Orientation: exceptional service to meet and exceed customers’ expectations
Results Orientation: Deliver measurable results. Makes and meets commitments
Proven track record of achieving and exceeding set KPI’s and targets
Attention to Detail, ensuring work is executed accurately and completely
Demonstrates energy, real initiative, and ability to work independently
Strong interpersonal skills with a collaborative and team approach
Professional and effective communicator, written and oral. Strong telephone skills.
Excellent organization and planning skills
Strong administrative and IT/computing skills
Resourcefulness to deliver a high-quality service
Previous experience of medical device sales/customer support, an advantage
Why work with us
Our core values, titled our Medtech Mindset, guides our culture and work environment:
We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.
We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.
We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.
If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.
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