As a Customer Success Manager, you'll manage customer accounts, resolve issues, build relationships, and improve client satisfaction while driving revenue growth.
Who are we?
OpenPayd is a universal financial infrastructure that powers the growth of the digital economy. By providing seamless, API-driven access to global financial services, OpenPayd enables businesses to move and manage money globally.
The OpenPayd platform delivers a full suite of banking and payments services, including payment accounts, trading capabilities, international and domestic payments and Open Banking services - all accessible via a single API. With a growing network of global banking partners, OpenPayd is providing the robust banking infrastructure digital businesses need to thrive.
Our Mission
At OpenPayd, our mission is to power the growth of the digital economy. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible and scalable platform.
How will you add value to the OpenPayd journey?
- Maintaining a portfolio of existing or new corporate customers
- Managing the delivery of issues solved by the operations team
- Building relationships with our existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction
- Establishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for OpenPayd
- Initiating and participating in account planning sessions with both internal teams and client's key stakeholders
- Capturing new customer requirements in order to improve revenue and satisfaction
- Monitoring client communication channels and proactively assisting customers
- Liaising with other departments where appropriate to deliver end-to-end client success
The ideal candidate will have the following:
- Have at least 4 years' experience in FX/Banking/Cross-border Payments and or Financial Technologies or relevant with similar clients verticals (Financial Institutions, Banking, Crypto, Gaming / FX Providers)
- Min. 10 years experience within Client facing role
- Experience working directly with customers from a variety of backgrounds
- A basic understanding APIs
- Proficiency in Microsoft Office
- Proficiency in modern office place communications and project management tools (Slack/Trello/HubSpot etc…)
- Proficiency in CRMs – Salesforce preferably
- A general understanding of Foreign Exchange
- A general understanding of Bank Transfer
- A general understanding the Fintech industry
- A general understanding of PSD2
- A willingness to engage with customers and to go above and beyond to deliver
- Ability to drive projects and lead operational efficiency through proposing new solutions
- Self-driven & motivated individual
- Strong understanding of Salesforce reporting and client management
- Excellent communication skills able to handle challenging conversations and communicate persuasively at C-level
Our perks and benefits:
- Personal training budget - £3000
- Cycle to Work scheme
- Discounted gym membership -£80 towards any gym
- Corporate discounts via PerkBox
- Travel loan
- Company Pension plan
- Health, Dental & Life Insurance
- Friday office breakfasts, office fruits and a full bar & regular team socials
- 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering
- Work office days policy: 4 out of 5 office based - Mon, Tues, Wed, Thur
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We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.
We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
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Top Skills
APIs
Hubspot
MS Office
Salesforce
Slack
Trello
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