In the middle of a scale-up phase, Mytrafficâs Customer Success team is structuring and growing as part of the global Revenue Team. In this context, we are recruiting our next Customer Success Manager.
You will work in a team of 15 Customer Success Managers and report to a Lead CSM, Ismail, under the Head of Customer Success, Adei.
The team will keep growing in the coming months/years. Enrich it, share your vision, and grow within MyTraffic!
đź Your Missions
Adoption and operational excellence
-Onboarding new clients (including creating clients' platform accounts),
- Build a usage centric approach of the platform, and monitor the userâs adoption,
- Pro-actively measure and follow your portfolio performances to anticipate and mitigate all potential critical situations,
- Collaborate with product team to share customer feedbacks, deploy new use cases and enrich customer experience,
-Conducting monthly meetings with clients to ensure platform adoption is instilled,
- Answering in a timely manner clients' requests and advising on best practices (example : conducting plateforme trainings).
Account and Business Planning
- Leading quaterly business reviews with Sales
- Recommend, drive and execute the account plan on your portfolio, and lead customer relationship as a trusted advisor,
- Influence your client into becoming Mytraffic true advocate through public speaking events, testimonials, success stories.
Contribute to CSM team structure and customer outreach
- Drive cross-functional projects, team methodologies and ensure automating success process for our clients' scalability,
- Being the internal voice of our clients,
- Guarantee a best in class adoption and usage of all Customer Success tools and reportings (Amplitude, CRM, Intercom).
đ About You
-You are native in french and you speak english perfectly
- You have experience: you have at least 2 years in a CSM role, in Saas B2B and on a complex solution. Or a previous experience in the data industry,
- Youâre Customer-centric: You have already managed an important client portfolio with key accounts. You have a proven track record focusing on client satisfaction,
- Youâre business oriented: you master sales cycles, anti churn strategies and portfolio expansion,
- Youâre a team player: at the core of the organization, you collaborate with all teams and have a positive impact on people,
- Youâre a challenger: asking Why is your motto, you challenge the statu quo, you understand and measure the impact,
- Youâve a troubleshooter mindset: You are resilient, coachable, and always wanted to find the best solution for our clients,
- Youâre an organizer: youâve strong presentation & organizational skills, operational excellence is key too you,
âď¸ The Recruitment Process
1ď¸âŁ 30 min with our Talent Acquisition
2ď¸âŁ 30 min with Ismail, our Lead CSM
3ď¸âŁ 60 min Business case
4ď¸âŁ 30 min with Vladimir, our VP Strategy
What We Do
Mytraffic redefines the location intelligence category. Our SaaS platform provides easy access, precise and accurate data on any physical location in real-time in Europe.
We support organizations in many different sectors (Retail, Real Estate, Consulting companies, Cities, Consumer Goods, Advertising etc.) to help them expand their businesses, increase the performance of managed assets, optimize marketing reach and benchmark their results with competition
Our unique platform transforms multiple data sources into actionable insights (dynamic footfall, vehicle flow, visitor profiling) at scale, with respect to the strictest GDPR compliance rules.
Mytraffic closed a âŹ30 Million Series B funding in November 2022 with Axa Venture Partners, Alven and Kernel Investissements.
