Job Requisition ID #
Position Overview
Autodesk Education Experiences (AEX) empowers the next generation of innovators by providing access to Autodesk tools, learning programs, and certifications. We are seeking a Customer Success Manager (CSM) to focus on Mid-Market educational accounts (e.g. universities and technical colleges) while also supporting territory-level initiatives, including partner-led and large-scale Fusion Fundamentals (FF) training.
This role combines traditional CSM responsibilities — onboarding, adoption, success planning, and growth — with strategic outreach to partners and educational networks. You will also participate in technical discussions or demos to help customers maximize the value of Autodesk Design & Make solutions, particularly Fusion.
You will report to the Senior Manager, AEX Field Engagement, and collaborate closely with Account Managers, partners, and internal teams.
Responsibilities
Customer Success (Mid-Market Accounts)
- Serve as a trusted advisor for Mid-Market educational accounts, helping institutions achieve measurable adoption and outcomes with Autodesk Fusion and other Design & Make solutions
- Develop and execute Customer Success Plans that include adoption milestones, ROI tracking, and strategic guidance
- Monitor usage, engagement, and adoption metrics, proactively identifying risks and opportunities for expansion
- Support customers with onboarding, technical discussions, and solution demos as needed
- Provide insights and feedback from customers to inform internal teams, product strategy, and program improvements
Territory & Program Engagement
- Coordinate Fusion Fundamentals (FF) training with Autodesk Learning Partners, ensuring high-quality delivery and strong participation
- Identify and engage with large educational organizations, networks or partners to organize training events aligned with adoption goals
Cross-Functional Collaboration
- Partner with Sales, Product, and Technical teams to align Autodesk resources with customer and territory priorities
- Advocate for customer needs within Autodesk, promoting solutions that drive meaningful educational impact
Minimum Qualifications
- 5+ years of experience in Customer Success, Education Technology, or related roles
- Proven ability to drive adoption of technology solutions within educational institutions or mid-market organizations
- Hands-on experience with computer-aided design and manufacturing (CAD/CAM) tools, preferably Autodesk Fusion
- Strong relationship-building, communication, and problem-solving skills
- Business fluency in English
- Ability to manage multiple accounts and territory initiatives simultaneously
- This role requires travel of up to 30% for customer meetings, training events, and partner activities across the UK, with occasional international travel as needed
Preferred Qualifications
- Industrial experience in relevant design and make industries
- Understanding of the Autodesk Design & Make ecosystem and how tools like Fusion support end-to-end workflows in education and industry
- Experience with partner-led programs, educational events, or SaaS adoption using platforms such as Salesforce or Gainsight
About Autodesk Education Experiences (AEX)
Autodesk Education Experiences equips students, educators, and institutions to succeed in the future of design and make. By providing access to Autodesk tools, content, and certifications, AEX supports learners worldwide in achieving meaningful outcomes and fostering innovation.
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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