The Customer Success Engineer ensures customers get value from products, providing training, deployment support, and fostering customer satisfaction through strong relationships.
Zero Networks is looking for a dedicated and customer-focused Customer Success Engineer to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our products post-purchase. You will act as a vital link between our technical teams and customers, providing training, deployment support, and ongoing engagement to foster strong relationships and drive customer satisfaction.
- Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
- Deep understanding of modern Cyber Security technologies and trends
- Understanding of regulatory frameworks such as DORA & NIST
- Previous experience working with a Cyber Security Vendor a distinct advantage
- 5+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry.
- Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences.
- Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)
- Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
- Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment.
- Experience conducting training sessions or workshops is a plus.
- Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.
Top Skills
Active Directory
Linux
macOS
Powershell
Python
Rest Apis
Windows
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