Customer Success Director (EMEA)

We are growing fast, and our customer relationships are moving to the next level.

We are redesigning how we support and work with our largest customers. We are looking for a Customer Success Director EMEA who will be key in driving day-to-day operational excellence across our key customer base. As a Customer Success Director EMEA at Smartly, you will put your consultative instincts to use and unleash your drive for accelerating existing business growth. You will be managing key Regional Strategic Accounts to offer innovative solutions at the cutting edge of the digital marketing industry.

You will build and manage trust-based customer relationships with large advertisers while understanding customer needs and delivering value-based solutions to them. We are highly focused on the idea of putting Customers First. The more you focus on helping your customers succeed, the more successful you will be. You will become a “trusted advisor” and create win-win outcomes that benefit both Smartly and our clients.

As a Customer Success Director EMEA at Smartly, you will…

• Build relationships with senior stakeholders and across all relevant parts of customer
• Build Joint Business Plans to focus efforts on the customers highest priorities anchored to Smartly solutions
• Lead strategic planning together with customer decision makers, platform and other partners
• Work cross functionally within Smartly - globally - to drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and stakeholders
• Together with the account management team, own the account plan and plans for key customer initiatives
• Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people
• Create multiple feedback and escalation channels within the account to ensure steady progress and flow of feedback
• Ensure product roadmap alignment and product team interaction with customers
• Build relationships and align objectives with the customer partners (ad agency, creative or data partners etc.)
• Own revenue forecasting and target setting for the account
• Own pipeline and opportunity management based on customer outcomes
• Have a hunger to close opportunities, make progress quickly with strategic account planning and be incentivised by commercial success

We're definitely looking for you if you… 

• Have at lest 8-12 years in ad-tech/mar-tech industries, with a proven track record of growing strategic accounts preferred;
• Are naturally inclined to lead, organise, and orchestrate a key account team
• Are driven by sales, account expansion, and helping your customers achieve  their business targets and marketing goals
• Can grow revenue and be held to a number
• Have excellent people skills and the ability to create connections and engage confidently with a variety of audiences, including C-level decision-makers
• Have a strong desire to learn about the product in order to effectively sell up to VP / Director or down to end-users as needed
• Have the ability to collaborate closely with internal cross-functional teams (sales, product, marketing, engineering, etc.) record of meeting and exceeding quota on a consistent basis
• Have the ability to work in the London Smartly office for 3 days a week (hybrid structure)
• Are open to travel
  
• Nice to have experience: running regional multi-national businesses

We are looking for an ambitious, proactive curious and experienced client lead. They will be highly organised, able to work independently on projects where needed but also enjoy working within a team that has a strong, collaborative working ethos.

What We Offer You:

• Inclusive Culture: Join a team of over 750 Smartlies representing more than 60 nationalities across 24 locations in 13 countries, we foster a culture built on trust, transparency, and open feedback.
• Global Impact: Be part of a company making a global impact, directly influencing our customers and business growth.
• Wellbeing Focus: Enjoy generous healthcare packages, mental health services, and a healthy work-life balance with paid holidays and family leave.
• Total Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and ample career development opportunities.
• Hybrid Workplace: Experience a hybrid work model, balancing office and remote work, with the option to work abroad for up to 30 days.

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

Apply Now and Shape Your Future with Smartly!