Customer Success Associate

About us @Symphony

We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics.  Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers.

But that was only chapter one. We’re now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection and intelligence.

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

Role Description:

As a Customer Success Associate at Symphony, you will play a crucial role in ensuring our customers achieve maximum value from our products and services. You will be responsible for building strong relationships, proactively addressing customer needs, and driving product adoption.

This role requires organizational skills to manage multiple customer relationships effectively, track engagement, and support strategic initiatives. Additionally, we are looking for a candidate eager to deepen their understanding of our industry, customers, and products to drive continuous improvement.

You will collaborate cross-functionally with Sales, Marketing, and Product teams to identify opportunities for growth, provide customer insights, and enhance the overall experience. This is an excellent opportunity for a motivated individual to develop a career in customer success within a dynamic SaaS environment.

Responsibilities:

• Build and maintain strong, long-term relationships with customers, acting as their advocate within Symphony.
• Stay highly organized, managing multiple accounts effectively and ensuring all customer interactions are tracked and actioned appropriately.
• Partner with Sales, Marketing, and Product teams to understand customer needs, challenges, and opportunities.
• Drive customer adoption and utilization of Symphony’s products and services, ensuring they maximize their return on investment.
• Proactively identify and address customer concerns, escalating as needed to ensure timely resolution.
• Conduct regular check-ins with customers, gathering feedback and identifying upsell or cross-sell opportunities.
• Analyze customer usage data to identify trends, risks, and areas for improvement.
• Provide ongoing training and support, helping customers optimize their use of Symphony’s solutions.
• Demonstrate a continuous learning mindset, staying up to date on industry trends, customer challenges, and Symphony’s evolving product suite.

Required Qualifications:

• 0-2  years of experience in Customer Success, supporting a FinTech, Financial Services, or Enterprise SaaS product
• Strong organizational skills, with the ability to manage multiple priorities and customer relationships effectively.
• A growth mindset with a hunger to learn, adapt, and continuously improve in a fast-paced environment..
• Excellent interpersonal and communication skills, with the ability to engage and influence both customers and internal stakeholders.
• Analytical and problem-solving skills to assess customer needs and develop solutions.
• A self-starter mindset, comfortable working independently and within a team.
• Passion for delivering outstanding customer experiences and driving customer success.

Preferred Qualifications:

• Experience with CRM systems (e.g., Salesforce, HubSpot) is a plus.
• Good understanding of financial services 
• Experience with enterprise communication services

Compensation:

• Salary range £30,000-£35000
• Bonus Plan 15%
• Benefits and Perks vary based on location.

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Symphony reserves the right of ownership for all unsolicited resumes submitted for this requisition and is not responsible for any fees associated with unsolicited resumes.