Cloudflare Logo

Cloudflare

Customer Solutions Engineer

Reposted 10 Hours Ago
Be an Early Applicant
Hybrid
Amsterdam
Senior level
Hybrid
Amsterdam
Senior level
As a Customer Solutions Engineer, you will act as a trusted technical advisor to enterprise customers, assisting them in fully utilizing the Cloudflare platform. The role requires delivering organized onboarding, providing proactive technical guidance, collaborating with various teams, and identifying new opportunities for customer success and retention.
The summary above was generated by AI
Location: Netherlands
Job Description
As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer's lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.
As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally, you are enamored with how the internet works.
You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer's needs.
Responsibilities
As a critical member of the Account Team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:
  • You will be part of a regional team and will work closely with CSMs supporting the regional book of business
  • From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices
  • Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics
  • Provide customers with clear proactive technical guidance and expertise across all our products
  • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
  • Proactively identify opportunities for expansion for existing customers
  • Promote retention by capturing and communicating gaps in product or features
  • Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
  • The role requires 20-50% travel to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates.

Experiences might include a combination of the skills below:
  • Fluent in English and ideally in Dutch or French
  • 5+ years of prior post-sales customer relationship management
  • Deep understanding of how the internet works and the desire to expand that knowledge. For example:
    • Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
    • Reverse and forward proxies and the applications of both
    • Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
    • Performance aspects of an internet property, such as Speed, Latency, Caching, Video Streaming, HTTP/2, TLSv1.3
    • Enjoying the adventure of troubleshooting and solving technical problems
    • Understanding why Cloudflare plays an increasingly important role on today's internet
  • Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
  • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
  • Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends.
  • Ability to manage a project, work to deadlines, and prioritize between competing demands

Bonus!
  • Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2

Similar Jobs at Cloudflare

Yesterday
Hybrid
Amsterdam, NLD
Senior level
Senior level
Cloud • Information Technology • Security • Software • Cybersecurity
As a Senior Solutions Engineer, you will collaborate with clients, offer technical guidance, and develop technology expertise while managing projects and addressing unique challenges.
Top Skills: BashCloudflareDnsFirewallHTTPJavaScriptJSONPythonTcpTlsUdp
Yesterday
Remote or Hybrid
2 Locations
Mid level
Mid level
Cloud • Information Technology • Security • Software • Cybersecurity
Drive new business for Cloudflare in the Benelux region by managing accounts, achieving revenue targets, and building relationships while ensuring customer satisfaction.
Top Skills: CloudflareComputer NetworkingInternet Concepts
3 Days Ago
Hybrid
5 Locations
Senior level
Senior level
Cloud • Information Technology • Security • Software • Cybersecurity
The Principal Global Account Manager leads partnerships with GSI firms in the EMEA region, focusing on go-to-market strategies, collaboration, and revenue growth.
Top Skills: Cloudflare

What you need to know about the Belfast Tech Scene

If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account