Customer Service Advisor - Remote UK

We’re not just another call centre — we’re the people small business owners rely on every single day. You’ll get the space to solve problems creatively, make decisions, and see your impact right away.

📈Check out the development opportunities in the Customer Support team.

📍UK-based remote role — you must be located in the UK with the right to work.

What You’ll Be Doing ✨
You’ll be the friendly voice of Capital on Tap — the first person our customers turn to when they need help. Our business owners are busy building their dreams, so your job is to make things simple, clear, and stress-free.
Working remotely as part of a structured, supportive team, you’ll:

• Supporting customers across phone, email, and live chat.
• Taking full ownership of queries from first contact to resolution.
• Handling complex and sensitive account queries with confidence.
• Applying financial services policies and processes accurately.
• Managing high volumes while maintaining quality and professionalism.
• Identifying customers who may need extra support.
• Suggesting improvements to processes and customer resources.
• Working closely with your remote team and escalation partners.

Remote Working Requirements 🏠

• Quiet, secure home working environment.
• Reliable high-speed internet.
• Comfortable working to structured shifts from home.
• Strong self-management and organisation skills.
• Confident using multiple systems at once.

Equipment is provided.

Shifts ⏰
We operate extended support hours and offer structured rotating shift patterns. Shift reliability is essential in a remote environment.

We’ll discuss team placement and preferences during the interview.

Midnights Team - Monday–Friday rotation:

• Week 1: 12:30pm–9pm
• Week 2: 3:30pm–Midnight

Nights Team - Working Monday–Sunday (2 weekends in every 4), covering between 6pm–6am or 8pm–8am. 4-week rolling shift pattern: 

• Week 1: 4 on, 3 off 
• Week 2: 3 on, 1 off, 3 on 
• Week 3: 3 off, 4 on 
• Week 4: 7 days off

We’re Looking For ✨

• 2+ years of customer service experience (financial services or contact centre essential).
• Experience handling multi-channel customer contacts.
• Strong communication and judgment.
• Comfort working in regulated environments.
• High attention to detail and quality standards.
• Calm, solutions-focused approach.
• Empathy and professionalism with difficult cases.
• Ability to work independently in a remote setting.

Diversity & Inclusion 🌈
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:
💷 Competitive Salary, + monthly bonuses
🏥 Private Healthcare, including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.
Interview Process 🤝

• First stage: 15-minute intro call with a member of the Talent Team (Phone call)
• Final stage: Attend a remote assessment day or a remote interview