The Customer Operations Specialist will support EV drivers through communication and operational processes, ensuring excellent customer service, engagement on social media, and technical problem-solving.
We’re making electric vehicle ownership as smart and as simple as possible by building the giant, virtual charging platform of the future.
In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more.
But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers.
Electroverse is a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused together on making Octopus the go-to name in EV charging.
We’re looking for a Customer Specialist to join our operations team and delight our customers as we grow Electroverse. You’ll speak to our customers over email and online chat and get stuck in with operational processes.
This role is based in the London office, with the option to work from home 2-3 days a week, with standard hours of 37.5 or 42.5 hours a week (your choice!) Monday - Friday.
What you'll do
- Take a leading role looking after Electroverse customers: from sign-up questions, card requests, app feedback and more, you’ll be the voice of our growing brand
- Deliver high-quality care and support for EV drivers. Octopus is known for its amazing customer service in energy, and we provide that same quality for our EV customers
- Dig in to the technical side of the product as you solve customer queries
- Get to grips with social media management and brand tone of voice as you help represent Electroverse on social platforms
- As a core part of the team, you’ll stay up to date with the latest Electroverse features and new releases and be able to talk about these with customers
- Work with the wider team to deeply understand the customer ecosystem and suggest ways in which we can improve as we grow
About You
- You’re someone who gets real energy from talking to customers and helping figure out solutions.
- You'll have fantastic written communication skills, able to vary your tone and intended outcome based on who you’re speaking to
- Take an organised approach to keeping an eye on day-to-day communications and operations, whilst being willing to turn your attention to new tasks: Octopus Electroverse is growing fast, and we need someone willing to jump on new problems and opportunities as part of the wider team
- Not afraid to get a bit technical - for example, you might be pulling data from our admin portal and reporting it to the wider team
- Prior knowledge of EVs & EV tech isn’t required (we’re pushing new boundaries after all!), but an interest in and desire to know more about the industry is important
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Top Skills
Customer Service
Data Reporting
Social Media Management
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