Senior Customer Marketing Manager
Are you looking to impact and be part of something special, such as shaping the future of healthcare? Do you thrive in fast-paced environments, motivated by the opportunity to make a real impact? Have you built strong customer communities and driven engagement strategies that boost loyalty and retention? Sound like you? Keep reading.
At Semble, we are on a mission to enable health professionals to amplify their impact. We improve the way healthcare is delivered to millions of people by providing doctors and their teams with powerful, innovative, intuitive, and secure software. Our cloud-based clinical system is already used by thousands of clinicians, making their lives easier and saving them money, while structuring their health data to help research.
We are a passionate and driven team, proud to unite under strong cultural drivers:
- Impact - We do work that matters.
- Collaboration – We are in it together.
- Human touch – We care deeply.
This role is hybrid, based in UK
(with regular travel to our London offices, as well as nation-wide for events and key meetings). We are unfortunately not able to consider candidates located outside this location at this stage.
What you will be doing
Reporting to the VP of Marketing, you’ll be at the heart of our customer marketing strategy, creating, delivering, and optimising programmes that educate, engage, and delight our 1400+ customers. This is a highly collaborative role, requiring you to work closely with Customer Success, Product, and Sales teams to ensure our customers receive exceptional value at every stage of their journey. A key member of the Marketing team, you’ll:
- Design and execute customer marketing programmes that drive engagement, retention and advocacy across SMB, mid-market and enterprise customers
- Develop segmented, insight-driven campaigns aimed at preventing churn and increasing customer lifetime value (LTV)
- Create and manage a customer lifecycle communications plan from onboarding and adoption, through to renewal and upsell
- Build and nurture customer communities from scratch, fostering peer-to-peer learning, best practice sharing and advocacy
- Produce compelling customer stories, case studies, and testimonials to showcase value, drive engagement, and support demand generation efforts
- Own customer events from concept to delivery, to deepen relationships and share product innovation including launching a Customer Advisory Board
- Monitor and report on customer marketing KPIs, providing regular insights and recommendations for optimisation
- Stay ahead of industry trends and customer marketing best practices, continuously innovating our approach
- Work closely with Product Marketing to champion the voice of the customer, gathering and analysing feedback to inform marketing, product development, and customer experience improvements.
What we are looking for
- Minimum 6-10 years' experience in customer marketing, lifecycle marketing or a related field - ideally in a SaaS or technology environment
- Track record of designing and delivering customer engagement programmes that reduce churn and increase LTV
- Strong communication and content development skills, with the ability to tailor messaging for different audiences
- Analytical mindset comfortable using data to inform strategy and measure impact
- Someone great at getting things done and not afraid to do everything from scratch with strong project management skills
- Creative, proactive, and resourceful with a genuine passion for customer success
- Fluent in English. French a plus but not required
- Healthcare or healthtech background a plus but not required
- Experience with HubSpot, Userflow or Pendo a plus but not required
What you’ll get in return
- The great feeling coming with knowing you do something that matters: shaping the future of healthcare
- £65,000-75,000
package (based on your experience and the value you can bring)
- Autonomy and ownership – we’ll set the vision and share the context, then we trust you to run with things – that’s the reason we hire you!
- 36 days off: 25 holidays +bank holidays +3 extra days (birthday and ‘feel good’ days) - that we will expect you to actually take so you can recharge and rest.
- Company Equity -
We appreciate and recognise all of our employees’ contributions, so everyone is eligible for Semble share options!
- Comprehensive health & wellbeing support – including private health insurance, and mental health support and free therapy sessions through Oliva.
- Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office.
- Get the tech you need -
You will get the latest MacBook and take your pick across a wide range of equipment to set up your home office ergonomically.
- Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field.
- Fantastic office space in Central London, right outside Monument - with a roof terrace, weekly animations, loads of natural light, and cute doggies!
- The usual free bits coming with nice offices (barista coffee, tea, fruits, happy hours and activities...).
