Position Title: Customer Experience Specialist - Part Time
Position Type: Regular - Part-Time
Position Location: Scarborough
Requisition ID: 35602
Customer Experience Specialist - Part Time
There's nothing beige about McCain...
Except our potatoes - and we're extremely passionate about them.
When you join McCain, you'll be joining the biggest player in the frozen potato game, bringing people together around the nation for over 60 years by sharing simple, delicious planet friendly food.
We've partnered with thousands of the country's supermarkets, pubs, restaurants, hospitals, and schools to change the way people see the humble spud. It's all about elevation and creating something better.
So, come and make your career at McCain Foods.
About the role
To be an ambassador and voice of McCain, conversing with our customers through multiple communication channels to provide the best possible service to those who reach out to us with feedback. A tech savvy, subject matter expert who strives to always protect the brand and business.
• Effectively portray the McCain brand values and personality through all forms of communication channels whilst also seeking to understand their behaviour/mindset • Consistently exercise diplomacy, discretion and confidentiality, assessing situations and using knowledge to take the correct action towards resolution• Ability to quickly ascertain which cases can be swiftly resolved and those which require further escalation• Prioritise own workload and work across multiple social media contact channels and brands/ McCain business units. • Confidentially communication reactively and proactively engage with customers within all social media channels• Liaise with relevant key internal and external stakeholders to investigate and resolve queries• Reporting Analysis including identifying common trends and themes in feedback and identifying solutions to reduce these• Actively contribute to team development and knowledge sharing, striving to identify efficiencies and new effective ways of working • Adaptability in processing all queries coming through to McCain from consumers and wider business contacts (McDonalds)
About you
• Experience of dealing directly with customers via multiple channels, including social media, in a fast paced environment• Ability to work on own and use initiative, whilst being part of a team• Experience in a similar customer facing role.• Experience of adopting a flexible approach to meet the needs of the business and the customer• Highly competent in the use of Outlook, Office and Social Media Platforms• Desire to continuously learn, develop, retain and share knowledge
What's in it for me?
Although we do encourage you to taste the goods you'll be pleased to know we don't pay you in chips. For working hard, you'll also get a great salary and some pretty good benefits including:
• An excellent pension where we will pay double what you do, up to a maximum of 12% of your pay • Flexible holidays - where you can buy & sell up to 5 days holiday per year • Optional health cash plan • Cycle to work scheme • 'Chips In' Volunteering Day Off - to make a positive impact to the long-term development of McCain communities across the globe
And of course, being part of a Global business there are great opportunities to shine/thrive should you wish to relocate in the future. We have an impressive 5 year growth plan that presents development & progression opportunities for those who seek it out.
WHERE YOU'LL WORK:
Experience Centre:
Being in the office every single day is a thing of the past. Here at McCain, we champion hybrid working. This means we don't have a set expectation of exactly when you need to be in the office - however we do encourage our full-time, office-based people to connect in person with others for around half of their working time as that's the best way for us to build and maintain our connections. Our head office (Customer Experience Centre) is on the outskirts of Scarborough - 1.5 hours away from Leeds City Centre, and about an hour from York. We have lots of colleagues who travel to and from our Experience Centre (even if it is just for a good coffee!) and because hybrid really does mean hybrid at McCain, they get the opportunity to collaborate with their colleagues when they're in the office, and balance that with working from home to ensure they get a good life-work balance.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Customer Service
Division: GB Marketing
Department: Customer Relations
Location(s): GB - United Kingdom : England : Scarborough
Company: McCain Foods (G.B.) Ltd
