About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit www.perk.com to learn more.
About the Role
Reporting to the Learning & Development Lead you will be responsible for designing and delivering dynamic high-quality training programs for new hires, leading advanced upskilling initiatives (including GDS/upper skill tiers), managing the training schedule and ensuring the integrity of our core training materials. This role is essential for maintaining high standards of agent competency and efficiency.
What you’ll do
Training Delivery
Lead the delivery of interactive training sessions, workshops, and courses (virtual and in-person) as needed by the L&D calendar.
Design, prepare, and deliver comprehensive onboarding programs for all new Customer Support agents, covering company culture, policies, systems, and product knowledge.
Develop and lead specialized training tracks focused on advanced skill sets, such as GDS (Global Distribution System) proficiency or high-tier, complex issue resolution.
Coach and mentor to help them successfully transition into higher-level support roles.
Track and report on training attendance, completion rates and performance during training to ensure agents meet the minimum proficiency required before moving to the production floor.
Training Scheduling and Coordination
Efficiently manage and schedule all training events, including new hire classes, refresher courses, and upskilling sessions, ensuring minimal disruption to business operations.
When no training is ongoing, you’ll provide operational backup for the central training coordinators’ function.
Implement feedback loops from agents and managers to continuously improve the efficacy and structure of the training program.
Content Support
Assist the rest of the team with reviewing, piloting and adapting learning content in the LMS.
Work closely with Quality and Operations teams to identify skill gaps and proactively create targeted training interventions for tenured agents.
What we are looking for
Travel Tech Experience: Experience with GDS (Amadeus, Sabre, Travelport) or complex logistics/booking platforms.
Presentation & Facilitation: Proven ability to deliver engaging and professional training to large groups, both virtually and in person.
Cross cultural Communication: Excellent verbal and written communication skills with the ability to adapt messaging for different learning styles and regional needs.
Experience in conducting individual coaching sessions.
Travel Opportunity: availability to travel occasionally for 4-week periods on average.
Just to let you know:
This will be a permanent role in the Barcelona hub, with 3 IRL days required per week.
You must have been working within Perk for at least 6 months.
Process:
Inform and get the support of your current manager before applying.
Apply directly through the Ashby Internal Job Board and answer all questions asked as part of the application process.
Initial Interview with Hiring Manager
Peer meet and greet
Outcome
FAQs
Who do I speak to about this role?
Slack or email Samuel Abankwa (TA) or Sara Giovannini (HM)
Am I guaranteed to be interviewed?
From your application we will establish if you fit the role and let you know if you will proceed to the next step.
Will I receive feedback if I am not successful?
Yes, we are committed to helping you grow at Perk. We guarantee you will receive feedback within one week of each interview stage, and if you are unsuccessful, you will receive material to help you grow in this area you have shown interest in.
Deadline to Apply: 6th February 2026 by 6pm
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
