MS Companies Jobs

Customer Assistant

MS Companies

Customer Assistant

Posted 3 Days Ago

Be an Early Applicant

In-Office or Remote

Hiring Remotely in United Kingdom

Entry level

In-Office or Remote

Hiring Remotely in United Kingdom

Entry level

Provide frontline customer service and fashion advice in M&S’s Fashion, Home and Beauty section. Drive sales, promote fashionable products, use digital tools including the Sparks App, maintain high standards under pressure, and adapt to changing store needs while supporting the wider retail team.

The summary above was generated by AI

Work Pattern

Wednesday 13:00 - 19:30
Friday 13:00 - 19:30
Saturday 13:00 - 19:30

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.

We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.

Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.

Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.

Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.

About Us

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

About the Team

Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Similar Jobs

Marks and Spencer

Customer Assistant - Operations - Putney

11 Minutes Ago

In-Office or Remote

United Kingdom

Entry level

Retail • Software

Handles stock, deliveries, replenishment, and behind-the-scenes store operations in a fast-paced retail environment. Uses digital tools to track deliveries and manage inventory, supports colleagues across the store, and maintains product availability. The role is physically demanding, requires flexibility, accuracy, and urgency, and includes early morning shifts involving mechanical equipment.

Marks and Spencer

Customer Assistant - Café - Gateway M40 Banbury

11 Minutes Ago

In-Office or Remote

United Kingdom

Entry level

Retail • Software

Provide fast, friendly café service in an M&S store. Take and fulfil customer orders using digital tools, recommend food and drinks, maintain food safety standards, manage queues efficiently, and support colleagues during busy periods. The role requires flexibility, teamwork, calmness under pressure, and a strong focus on delivering high-quality customer experiences.

Marks and Spencer

Customer Assistant - Café - Kendal

11 Minutes Ago

In-Office or Remote

United Kingdom

Entry level

Retail • Software

Serve customers in the M&S café by taking and fulfilling orders, recommending food and drinks, maintaining food safety, managing queues, and providing fast, friendly service during busy periods. Support colleagues, use digital ordering tools, adapt to changing needs, and help the café operate smoothly.

What you need to know about the Belfast Tech Scene

If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.