The Customer Account Specialist manages customer orders for fertiliser and chemicals, ensuring timely delivery, accurate invoicing, and customer satisfaction through effective communication and problem-solving.
At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you’ll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas. You’ll take pride in working for a company that lives its values and where you can be yourself at work, as part of an authentic team that encourages you to share your views and opinions. Our eight manufacturing complexes in the United States, Canada, and the United Kingdom, an unparalleled storage, transportation and distribution network in North America, and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the world’s transition to clean energy.
Working as part of the Customer Service team, providing high quality customer service by proactively managing the process of orders for both fertiliser and process chemicals efficiently and professionally. Via the hauliers, organising the delivery of the product to customers. This is an end-to-end process, from order to delivery, both of which are managed through this role. Working regionally.Job Description:
Function:
Supply ChainJob Summary:The RoleWorking as part of the Customer Service team, providing high quality customer service by proactively managing the process of orders for both fertiliser and process chemicals efficiently and professionally. Via the hauliers, organising the delivery of the product to customers. This is an end-to-end process, from order to delivery, both of which are managed through this role. Working regionally.Job Description:
Accountable for:
- Delivery – product delivered on time and in full.
- Booking hauliers to ensure agreed delivery timelines are met.
- Ad Hoc Analytics & Planning – provide Customer Service Manager with data, as required.
- To administer and process orders with current terms and conditions of sale.
- To plan and organise the accurate movement of finished products to satisfy the requirements of distributor and farmer customers,
- Ensuring orders are entered onto the system correctly and in a timely manner, guaranteeing accurate invoices to customers.
- To support and to customers and hauliers out of hours. To consistently investigate, check and raise credit applications and process customer complaint settlements professionally.
- To consistently investigate, check and raise credit applications and process customer complaint settlements professionally.
Your Skills:
- Commercial awareness (experience of customer service or distribution service)
- Adding value through awareness and communication of key metrics and ability to deliver objectives
- Deadlines met as required. Working end to end from initial order to delivery.
- Robust internal/external communication and interpersonal skills – proven administrative, persuading/influencing ability; excellent telephone manner and data recording.
- Able to resolve diverse customer problems logically and effectively.
- Diligent with the ability to remain calm and focussed under pressure.
- Dynamic – capable dealing with shifting priorities.
If you need any assistance seeking a job opportunity at CF Industries, or if you need a reasonable accommodation with the application process, please contact us at [email protected].
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