Credit Controller (Maternity Cover)

The Credit Controller is a foundational member of the AR team, responsible for executing the core daily functions of cash posting, case queue management, and tier 3 customer collections. This role works within established procedures and receives guidance from the AR Supervisor, building toward greater consistency and independence over time.

The Credit Controller is expected to own assigned tasks fully, communicate proactively when issues arise, and develop a working command of the systems, processes, and customer accounts within their scope. This is a structured, execution-focused role with a defined path to advancement for those who demonstrate reliability, accuracy, and a drive to improve how work gets done.

What You'll Do:

Cash Posting

• Post daily cash receipts accurately and on time across assigned subsidiaries and payment methods.
• Reconcile customer accounts to ensure payments are correctly applied and account balances are current.
• Review unapplied cash and coordinate with customers or internal teams to resolve discrepancies.
• Flag posting exceptions and seek guidance when transactions fall outside standard patterns.

Case Queue Management

• Work assigned AR and billing cases within the queue, responding to internal and external inquiries accurately and on time.
• Resolve billing questions, payment discrepancies, and account issues using available systems.
• Escalate cases that require supervisor judgment or cross-functional involvement, with context and a recommended next step.
• Maintain case documentation and follow through on commitments made to customers or internal contacts.

Tier 3 Customer Collections

• Conduct routine collections outreach on assigned past-due accounts, following established procedures and communication standards.
• Maintain a consistent follow-up cadence and track account status, notes, and next steps.
• Communicate professionally with customers to resolve payment questions and negotiate resolution within established guidelines.
• Surface accounts with risk or unusual patterns to the AR Supervisor for review.

Reporting and Close Support

• Assist with month-end, quarter-end, and year-end close activities as directed.
• Prepare AR aging reports and account statements as requested.
• Support audit requests by pulling documentation, transaction history, and account reconciliations.

Process and Team Contribution

• Identify manual or repetitive steps in daily work and proactively raise improvement ideas to the AR Supervisor.
• Contribute to SOP documentation for assigned functions.
• Complete additional AR-related tasks as assigned.

Who You Are:

• Associate's degree in Accounting, Finance, Business Administration, or a related field required.
• 0-2 years of experience in accounts receivable or a related finance role.
• Working knowledge of AR processes including cash posting, collections, and account reconciliation.
• Experience with accounting or ERP systems; NetSuite experience preferred.
• Strong attention to detail, organisation, and follow-through.
• Effective written and verbal communication skills for both internal and customer-facing correspondence.
• Ability to ask for help appropriately while building toward greater independence over time.
• German-speaking is a plus.

Time to recharge, with holiday and leave to rest and reset

• Support for your health and wellbeing, both physical and mental
• Retirement savings and protection benefits that help you plan ahead
• Learning and development, with room to grow your career as we do
• Flexibility in how and where you work, built around your team
• A culture where people help each other and share the win

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world’s leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others.

For additional information, visit our website