At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
We are seeking a dynamic and results-driven Corporate Account Manager in EMEA to join ClassPass. In this role, you’ll be the primary contact for corporate clients, fostering long-term relationships through regular communication. Acting as a trusted advisor, you’ll drive client engagement, promote higher employee adoption of ClassPass, and identify upselling opportunities. Your focus will be on client retention and expanding partnerships, ensuring our solutions meet evolving needs while contributing to overall client satisfaction and company growth.
Key Responsibilities:- Build and maintain strong relationships with corporate clients, understanding their needs and goals to ensure long-term partnerships.
- Regularly engage with clients, prioritising key accounts through quarterly check-ins to reinforce value and identify upselling opportunities.
- Leverage negotiation and persuasion skills to recommend additional services or features that align with client objectives, driving growth within accounts.
- Analyse engagement metrics to uncover trends, proactively addressing gaps with tailored solutions to boost retention, enrollment and client satisfaction.
- Deliver compelling presentations and organise promotional activities to increase employee participation and highlight ClassPass benefits.
- Provide exceptional customer support, resolving issues efficiently and ensuring a seamless client experience.
- Collaborate cross-functionally with our EMEA Launch Specialist for smooth client onboarding and contribute to global account management projects as needed.
Skills & Experience
- 2+ Years experience in account management or a sales related role
- Knowledge of the fitness and employee benefits industry (a plus)
- Strong communicator with excellent relationship-building skills.
- Detail-oriented problem solver with the ability to manage multiple projects at once.
- Proven ability to analyse data and apply insights to improve client outcomes.
- Good experience with CRM systems like (Salesforce)
- Demonstrate success in partnerships management with a track record of delivering high performance.
- Right to work in the United Kingdom
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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