We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
As a Core Customer Success Manager you'll be collaborating with the Core Customer Success team to ensure continuity of care and customer retention for their books of business. You will be a trusted advisor and advocate for our customers, building relationships, engaging in creative problem solving, and collaborating with Sales to identify potential expansion opportunities. You will maintain a rotating book of business based on coverage and workload requirements, as well as engaging in any special projects that require Customer Success Manager input, to advocate for customer needs.
A strong expertise in the customer lifecycle, with particular emphasis on the customer retention, churn mitigation, and business reviews
Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions.
Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients.
Excellent attention to detail
A strong passion for problem-solving and executing strategies across a wide variety
of technical scenarios and customer verticals.
Deep understanding of the different stakeholders in a company and how to address
them in writing, speaking, and presenting.
Excellent adaptability, with the ability to take over and confidently manage a wide
variety of customer needs and projects at any given time.
A strong collaborative attitude
Fluent written and spoken English, with well-structured communication skills.
Work in partnership with Customer Success peers to seamlessly ensure business continuity on a rotating basis.
Use Remote’s internal tools to flag and document customer updates in detail.
Collaborate with Sales on customer expectations.
Identify and leverage upselling and cross-selling opportunities.
Share customer feedback to improve team processes.
Act as a trusted advisor on product functionality.
Ensure high-quality service delivery.
Educate and train customers on product use.
Monitor customer health to prevent churn and manage escalations.
- You'll report to: Manager of Core Customer Success
- Team: Core Customer Success
- Location: EMEA
- Start date: As soon as possible
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
The base salary range for this full-time position is $38,200 to $85,950. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
Application process- (async) Profile review
- (async) Written test
- Interview with recruiter
- Interview with manager & peer
- Interview with Manager of CS
- Bar Raiser
- (async) Offer
- Prior employment verification check
#LI-DNP
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.
Please note we accept applications on an ongoing basis.
