Manage day-to-day operation and stability of the Coupa platform: resolve incidents, troubleshoot procurement/invoicing/supplier issues, support end users, administer roles/access/configurations, assist with releases/UAT, and improve support processes and documentation.
The Coupa System Administrator is responsible for the day-to-day operations, support, and stability of the Coupa platform. This role ensures smooth system performance by managing incidents, troubleshooting issues, supporting end users, and maintaining system configurations.
Key Deliverables:- Timely resolution of incidents and service requests based on SLA targets.
- Enables high system availability and performance.
- Effective communication to end users during incidents and changes.
- Minimal disruption during Coupa releases and updates.
- Continuous improvement of support processes.
- Incident Management & Support: Monitor, log, prioritize, and resolve incidents.
- Troubleshooting: Diagnose and fix procurement, invoicing, and supplier issues.
- End User Support: Communicate and assist users effectively.
- System Administration: Manage roles, access, and configurations.
- Change & Release Support: Assist in deployments and UAT.
- Continuous Improvement: Enhance processes and documentation.
- Strong communication and customer-service mindset.
- Experience with Coupa administration.
- Understanding of Source-to-Pay processes.
- Experience with incident management and troubleshooting Familiarity with ticketing tools.
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Similar Jobs
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
The Pre-Sales Solutions Engineer leads technical discovery, designs and executes POCs, advises on architectural needs, triages issues, and collaborates with teams to ensure customer success and continuous engagement throughout the project lifecycle.
Top Skills:
DockerHTTPJavaScriptKubernetesPythonSipTypescriptWebrtc
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
The Solutions Architect will lead enterprise deployments, ensure technical success for customers, and contribute to product improvements. Responsibilities include architecture design, post-sales support, technical problem-solving, and customer engagement.
Top Skills:
DockerJavaScriptKubernetesPythonRust
Digital Media • Software
Manage day-to-day People Operations: support employee and contractor onboarding/offboarding, benefits administration, compliance tracking, HR systems, events, documentation, and process improvements to create excellent employee experiences.
Top Skills:
DeelGoogle WorkspaceSlack
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
