Location: Fully Remote (UK)
Who We AreWe help organisations navigate the future of technology, combining human expertise, emerging tech and AI to deliver better outcomes, faster.
Since 2014, we’ve worked side-by-side with clients to solve complex challenges, build high-performing teams, and create lasting capability.
About you:
- You care deeply about producing high-quality work that delivers real value
- You’re comfortable navigating ambiguity and solving complex problems collaboratively
- You bring strong expertise in your craft, alongside a willingness to keep learning
- You communicate clearly and build trust quickly with clients and teammates
- You’re pragmatic, adaptable and outcome-focused
- You value low-ego collaboration and enjoy working as part of multidisciplinary teams
We're looking for and experienced Contract Product Manager to join a major digital transformation programme focused on improving the customer debt journey within the Energy sector.
This is a fully remote contract open to candidates based anywhere in the UK.
The programme has two key objectives:
- Reduce the volume of uncollected debt across the Energy estate.
- Help customers avoid falling into debt by delivering better digital products, services and proactive customer interventions.
You'll work across both enhancements to existing digital products and the development of new customer-facing capabilities, partnering closely with engineering, design, data and business stakeholders to deliver measurable customer and commercial outcomes.
This is a hands-on Product Manager role, requiring someone who can confidently own product discovery, define customer problems, prioritise delivery and drive execution across multiple stakeholders.
Key Responsibilities- Define and deliver product strategy, vision and roadmaps aligned to programme objectives.
- Understand customer needs, behaviours and pain points to identify opportunities for product improvement.
- Own and prioritise the product backlog, ensuring engineering teams focus on the highest-value initiatives.
- Translate business requirements into clear user stories and acceptance criteria.
- Work closely with Engineering, Design, Data and Architecture teams to shape practical technical solutions.
- Analyse customer, operational and commercial data to make evidence-based product decisions.
- Collaborate with stakeholders across Product, Operations, Risk, Compliance and Customer teams.
- Lead backlog refinement sessions and participate in Agile ceremonies including sprint planning, reviews and retrospectives.
- Measure product performance through KPIs and continuously optimise products based on customer feedback and data insights.
- Balance customer value, business priorities and technical constraints to maximise product outcomes.
- Proven experience as a Product Manager delivering digital products within Agile environments.
- Strong experience managing complex product backlogs and defining product roadmaps.
- Experience working with large volumes of customer and operational data to inform product decisions.
- Excellent stakeholder management skills across technical and business functions.
- Experience working closely with Engineering, Design and Data teams throughout the product lifecycle.
- Strong customer-centric mindset with experience in product discovery and problem definition.
- Commercially aware, with the ability to prioritise competing demands and deliver measurable value.
- Comfortable working in fast-paced, cross-functional delivery teams.
- Strong experience in Debt Management, Collections & Recoveries.
- Experience within Energy & Utilities, particularly around customer debt, billing or payment journeys.
- Experience delivering customer-facing digital products that improve financial outcomes or reduce operational debt.
We're particularly interested in Product Managers who have experience working within:
- Energy & Utilities
- Retail Banking
- FinTech
- Consumer Lending
- Credit & Collections
- Financial Services
The ideal candidate will understand how to build products that improve customer outcomes while balancing commercial objectives, regulatory considerations and operational efficiency.
AI Statement
We champion tech that helps people work smarter, but we want to get to know you! If you use AI to assist with your application or interview prep, please ensure all information submitted remains an accurate, truthful representation of your personal achievements and capabilities rather than generating false or misleading information. We may reject applications where AI is used inappropriately at any stage of the recruitment process.
Equal OpportunitiesAND Digital is an equal opportunity employer. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone can thrive. We will make reasonable adjustments throughout the recruitment process where required.
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