Content Operations Associate- Senior Associate- Chase UK

Job Description
Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to Nutmeg for the same reason: our straightforward and transparent approach to investing.
Nutmeg is a J.P. Morgan company offering award-winning investments, products and digital wealth management services to over 250,000 investors in the UK. We built the business from scratch, with constant innovation a core part of our ethos since the beginning. We aim to provide clients with the best digital investing experience, ensuring digital security and customer satisfaction - meaning you'll have the opportunity to make a real difference. Content Operations is crucial to the future success of our Content team at Nutmeg, enabling our writers to do their best work and ensuring they are equipped with the information and processes needed to deliver outstanding results.
As a Content Operations Senior Associate at JPMorgan Chase within Nutmeg, you'll play a key role in supporting the efficiency and effectiveness of Content writing. This role will be particularly focused on supporting our growing team of UX writers but will also span Marketing and Investment content operations. This is not a writing role, it is an operations role to help the writers deliver work more smoothly.
Reporting to our Content Operations Lead and working closely with peers in Design, Research and Marketing, you'll publish content to the Nutmeg website and app via our CMS, and support with running our annual review process. Over time you'll also help us redefine website functionality and content structure so knowledge of, or interest in, website usability best practices would also be beneficial.
You will be joining a growing Content team, so this role will be a growth opportunity in which you can assess where best you can support the team, under the guidance of our Head of CX, and our Content Operations Lead.
Job Responsibilities

• Provide coordination, and hands-on support toensure that all product teams have sufficient levels of content support

• Help to lighten the administrative load on our UX writers, week-to-week, by helping to scope upcoming projects and organising sprint planning e.g. Reviewing the quality of upcoming JIRA tickets, to ensure stakeholders have created them correctly and provided a sufficient amount of detail for the writers to work effectively

• Developing and owning documentation of content processes

• Work with the business to ensure that our content is published on time and to a high standard

• Work alongside Marketing, Product and the Customer Experience teams to help to publish effective content

• Support the content writing team to ensure that content is reviewed and approved before publishing.

Required qualifications, capabilities and skills

• Experience of content delivery, ideally in a highly regulated industry like financial services, wealth management or banking

• Proficiency with Jira, Confluence or other equivalent tools

• Experience supporting operational processes

• Ability to navigate complexity and deliver valuable outcomes in a fast-paced environment

• Natural curiosity regarding how things work and a desire to fix business problems

• Ability to build relationships, collaborate, and communicate effectively at all levels

• Experience working with Content Management Systems (CMS)

• Strong understanding of HTML and web content delivery (you will not be expected to be an HTML developer)

• Enthusiastic about delivering customer-centric content.

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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.