Consumer Promise & Product Certification Auditor

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Position: Consumer Promise & Product Certification Auditor

Location: Midlands/Central UK

Salary: Competitive basic salary based on experience plus Company Car & Bonus

Industry: Certification / Compliance / Quality / Customer Service / Engineering

Join a Global Leader in Product Certification – Be a Part of Excellence!

Are you ready to be part of a world-renowned organization with nearly 120 years of innovation, growth, and industry leadership? Do you have a passion enabling organisations to continue maintaining high standards of compliance?

The BSI Kitemark™ for Consumer Promise is designed to help businesses demonstrate a high standard of customer service, transparency, and trustworthiness. This Kitemark is especially relevant in today’s marketplace where consumers are increasingly making decisions based on trust and brand reputation.

We’re seeking professionals to deliver product assessment audits across our Consumer Promise Kitemark schemes that focus on Innovation Management, Inclusive Services (Vulnerability) and Consumer Excellence.

This is dual focused role with a requirement to also provide assessment across our construction & engineering focused schemes. Candidates with a technical/engineering background and expertise in customer excellence would be highly sought for this role.

*This is a remote position with regular travel.

Essential Responsibilities:

• Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate
• Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
• Maintain overall account responsibility and accountability for nominated accounts to ensure an effective partnership, whilst ensuring excellent service delivery and account growth.
• Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
• Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
• Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested
• · Plan/schedule workloads to make best use of own time and maximise revenue-earning activity.
• Responsible for attending any required training and following all procedures/processes/policies within BSI for management of clients, management of a home-based office, use of BSI equipment and communication both internal and external to the organization
• Must be willing to go through extensive onboarding plan in order to reach Lead Assessor status through the prescribed program (based on the knowledge, skills and experience they have as well as the requirements of the appropriate schemes)
• Must be able to demonstrate knowledge and skills, to include preparation for and taking standardized assessments related to knowledge and application of audit practices
• Responsible for managing a portfolio of assigned clients based on location and a match of qualifications and client contract requirements
• Responsible for contacting clients and scheduling the visits, planning the assessments, making travel plans, conducting the assessments and reporting and managing the results in an efficient manner.
• Responsible for monitoring the client accounts to ensure that records, visit cycle, invoicing and other related matters are properly dealt with to assure client satisfaction is maintained
• Responsible for leading teams, when necessary, and mentoring and coaching new or inexperienced colleagues as needed to meet the business needs

Education/Qualifications:

• A minimum of 4 years’ industry experience gained within a customer service excellence or product manufacturing environment
• Qualified within a technical or engineering related subject. · Previous experience in product assessment or auditing, against standards
• Can travel frequently across the UK
• Knowledge of quality management system auditing practices (ISO 9001)

What we offer you:

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training, and development with the inclusion of Annual Bonus, Company Vehicle, Contribution Based Pension, Private Healthcare, 27 Days Annual Leave + Bank Holidays, Life Assurance.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance, and regulatory services we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.