Compliance - Program/Project Manager (Product Manager) - Vice President

Job Description
Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Program/Project Manager (Product Manager) Vice President within the Compliance, Conduct and Operational Risk (CCOR) organization supporting the Integrated Case Management (ICM) Product Office, you will play a crucial role in aligning the business needs of compliance professionals with technological case management solutions enabling them to execute workflows designed to safeguard our firm and its customers. In this senior position, you will help lead technical documentation and execution for a comprehensive case management system for an expanding range of Corporate Compliance areas, including Global Financial Crime Investigations, Human Resources, Violations Framework, Employee Relations, and Global Security. In this role you will work with a team of Product Analysts and other Product Managers to understand and document the needs, rationale, and value of customer requirements, ensuring alignment with the overall product objectives and create a meaningful impact. In this role, you will collaborate with the Technology and User Experience teams to develop practical solutions for our requirements as well as use your expertise and data-driven insights to focus on creating technology solutions that are scalable, repeatable, and configurable.
Job Responsibilities

• Translate business and product needs into clear, concise, and outcome-focused Epics that capture the essence of features or initiatives by crafting rich prologues, impact statements, and detailed Acceptance Criteria in the Gherkin format (Given, When, Then).
• Manage multiple, competing priorities simultaneously, demonstrating exceptional time management skills to ensure timely completion of tasks and projects while maintaining high-quality standards.
• Serve as an Area Product Owner, directing specific customer initiatives and supervising the Product Analysts responsible for the epics within those initiatives while setting timelines, overseeing productivity, and offering coaching and feedback as needed.
• Represent the business throughout the Product Lifecycle as a Subject Matter Expert (SME) of business requirements, workflows, and strategic plans while demonstrating the ability to readily and confidently answer specific questions that arise in various product events.
• Perform quality assessments of epics created by Product Analysts, ensuring JIRA hygiene and verifying content for accuracy, completeness, and overall quality and where necessary offering guidance, recommendations, and tools to Product Analysts to proactively promote and facilitate effective epic documentation, hygiene maintenance and technical documentation based on feedback from product events.
• Manage and organize large datasets residing across multiple documents and repositories, including Data Dictionaries, Role and Skillset matrices, Data Sources, and Mapping through the use of advanced analytical techniques, such as predictive modeling, data standardization, cleansing, and imputation, alongside traditional methods like Gap Analysis and Trend Analysis, to extract meaningful insights and patterns.
• Engage in and facilitate product events, ensuring that JIRA hygiene is maintained to enable effective event planning with Dashboards. Develop a deep understanding of the purpose of each event, and come prepared to share updates, outcomes, and coordinate activities. Work independently and proactively outside of events to address takeaways, action items, and other next steps, driving progress and ensuring that work continues to move forward efficiently.
• Partner effectively with cross-functional teams, including Product Management, Engineering, User Experience, and Operations to ensure product development aligns with business objectives and customer needs.
• Create clear, compelling dashboards, reports, and visualizations to translate complex analytical findings into compelling narratives that resonate with diverse audiences, including technical and non-technical stakeholders, driving informed decision-making across the organization.
• Leverage the firm's Large Language Model (LLM) Suite of tools to discover innovative solutions and optimize workflows with a demonstrated ability to use these tools to automate data processing, derive insights, and enhance decision-making processes, thereby boosting efficiency and fostering innovation within the product team.
• Demonstrate a deep understanding of the product lifecycle and operating model, coordinating efforts across different lifecycle stages to ensure seamless transitions and continuity in product development and management.

Required qualifications, capabilities, and skills

• 5+ years of experience in a product management role or related field.
• Proficiency in JIRA, JPMC LLM Suite, Confluence, Microsoft Excel, Visual Basics/VBA, and familiarity with agile methodologies such as Scrum or Kanban.
• Excellent communication, collaboration, and problem-solving skills, with strong writing abilities in both technical and communications contexts.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Our Compliance teams work globally across all lines of business to advise internal stakeholders on the impact of regulatory requirements and how to balance these with the firm's needs. Their diverse mandate means they also provide input on new business strategies, product lines, policies, training, operational processes, risk mitigation and control.