Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
CX Compliance L&D provides end to end learning services, and management for all first line of defense compliance investigations, including Transaction Monitoring, Enhanced Due Diligence, Screening and Complaints. The team is responsible for the design, development, implementation and evaluation of all learning deliverables spanning new hire/cross skilling training, change management support readiness, and performance/quality improvement. The CX Compliance L&D Lead will be responsible for developing the operations analysts' EDD, and Sanctions, PEP, and Travel Rule Screening learning programmes.
What you’ll be doing (ie. job duties):
- You should have a strong understanding of global regulatory and legal requirements related to compliance, such as: Know Your Customer (KYC), Enhanced Due Diligence (EDD), Sanctions, and Anti-Money Laundering.
- You will have oversight, and govern the ongoing deployment and maintenance of the program, measuring program success, and soliciting feedback for future iterations.
- You will inspect and analyze metrics related to your workstream, and ensure L&D KPIs are met for completion, nesting first time pass, confidence in learning application, assessment data, and most importantly L&D’s impact on business performance and quality metrics.
- You will maintain multiple training program asset types: elearning courses, instructor led resources, nesting process documents/trackers, training calendars, etc.
- You will collaborate with multiple internal teams (Workforce Management, Vendor Management, Operations, Compliance etc) for training program feedback, to obtain required sign-offs, and for support with ongoing training deployments
- You will manage multiple projects and deployments simultaneously, owning all aspects of scoping needs, resource coordination, timelines, deliverables, and goals.
- You will work in tools like: Articulate, Docebo, Jira, Looker, Slack, and Gsuite products.
What we look for in you (ie. job requirements):
- Minimum of 5 years of experience in EDD, and/or Learning and Development with a significant focus on financial crime compliance in the cryptocurrency, fintech, or financial services sectors
- Deep understanding of financial crime risk management, in the context of Enhanced Due Diligence; including Source of Funds and Source of Wealth
- Proven track record of successfully managing complex projects with multiple stakeholders and delivering high-quality results within deadlines.
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
- Experience with instructional design methodologies, e-learning tools, and learning management systems.
- Strong analytical and problem-solving skills, with the ability to identify training needs, evaluate training effectiveness, and recommend improvements.
- Ability to work independently and as part of a team, with a high level of self-motivation and accountability.
- Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.
Position ID: P71451
Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal OpportunityCoinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
AI DisclosureFor select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact [email protected].
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