Complaints Specialist

We’re looking for a Complaints Specialist (QPT) to join ClaimSorted.

This role is ideal for:

• an experienced specialist who wants real ownership in a high-growth environment

• a senior handler ready to specialise and build a function from scratch

We are not looking for tenure for the sake of it. We are looking for people with talent, ambition, work ethic, and the drive to build a real career.

If you join us, we will give you the training and support to become the best specialist possible - from people management to performance management, data, quality, and capacity planning. Our goal is to help you become one of the best claims leaders of the future.

ClaimSorted is a Third-Party Administrator (TPA) that manages insurance claims end to end on behalf of insurers, in a ~$200B industry.

We combine a high-performing claims team with an AI-enabled platform to deliver claims up to 3x faster, with better service and better economics for insurers.

We’re backed by Y Combinator, Atomico, and Eurazeo, have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums.

• Own your specialist function end to end with high autonomy

• Investigate, build cases, and drive outcomes across the claims portfolio

• Develop and improve processes, templates, and workflows as the function scales

• Coach claims handlers on identifying relevant opportunities at the point of claim

• Track and report on performance metrics for your function

• Attend client meetings as a domain expert in your specialism

• Maintain accurate records for audit, compliance, and client reporting

• Based in the UK or Ireland with work authorisation

• 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance

• Strong organisation and ability to prioritise independently

• Comfortable using data to make decisions

• Team-oriented, hardworking, and ambitious

• Experience leading, mentoring, or coaching others is a plus

• Startup or high-growth experience is a plus

This is a chance to grow faster than you would at a traditional insurer or claims business.

You’ll get real responsibility, real training, and the opportunity to build your career in a high-performance environment that rewards talent and hard work.

If you’re ready to step up, work hard, and build a specialist career in claims, we’d love to hear from you.

• Move Fast – Act decisively, iterate quickly, optimise for momentum.

• Always Overdeliver – We exceed expectations in everything we do.

• Think Customer-First, Always – The customer experience drives every decision.

• Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’

• Say It How It Is – Transparency and direct communication build trust.

• Competitive salary beyond the industry standard

• Quarterly performance bonus: up to 15% of quarterly salary

• Equity participation: stock options as an early-stage team member

• Health insurance

• Pension contributions

• 28 days annual leave

• Accelerated promotion track in a high-growth environment