The Community Strategist will create and implement community growth strategies, collaborate with internal teams, manage programs, and improve customer engagement.
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Community Strategists, within the Community & Learning team, are responsible for building short and long-term community-led growth strategies for Atlassian solution areas, executing against that strategy in partnership with internal teams, and reporting on meaningful community metrics and insights back to the business. They support broad programs of work across our online community, community-led events, training, and certification ecosystem in service of our community and product and product marketing goals. They partner across Product, Marketing and customer-facing teams to develop and implement strategies that foster engagement and growth with our customers. Responsibilities include:
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Community Strategists, within the Community & Learning team, are responsible for building short and long-term community-led growth strategies for Atlassian solution areas, executing against that strategy in partnership with internal teams, and reporting on meaningful community metrics and insights back to the business. They support broad programs of work across our online community, community-led events, training, and certification ecosystem in service of our community and product and product marketing goals. They partner across Product, Marketing and customer-facing teams to develop and implement strategies that foster engagement and growth with our customers. Responsibilities include:
- Help internal stakeholder leverage our community to achieve their business goals by co-drafting community activation plans and working with stakeholders to execute them
- Follow trends, apply research and test engagement techniques to build on on customer-centric campaigns
- Define repeatable processes and best practices that will help us scale, sharing key insights with leadership and stakeholders. You'll also create internal playbooks & resources that help drive loyalty and boost engagement
- Advocate internally for visibility and inclusion of Community & Learning as critical components of customer's success with our products and solutions; we also help identify ways for teams across the company to plug into our initiatives and get closer to our community
- Help establish success metrics within the solution area and ensure that strategy and efforts stay closely aligned with stakeholder and Community goals.
- Help inform content design strategies
- Look for opportunities to grow our champion base, make customers more successful with our products and engrain community early on in the customer journey
- Make recommendations for new initiatives to connect our customers to Community and Learning experiences, such as on 3rd party platforms and events
- 5+ years of experience in a Community role with a focus on strategy
- Deep understanding of community engagement
- Proven experience owning complex programs, dot-connecting and overseeing cross-team projects.
- Strong stakeholder management and communication skills.
- Ability to develop, implement, and improve processes.
- Experience managing deadlines and working collaboratively within distributed teams.
- Energized by building relationships and building influence with strategic internal teams
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Similar Jobs at Atlassian
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The TA Lead will drive high volume non-tech hiring in EMEA, partner with senior leaders, optimize hiring strategies, and mentor TA teams.
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The Partner Sales Manager will collaborate with partners and sales teams to drive business growth, manage sales pipelines, and maintain customer relationships in the UKI market.
Top Skills:
Crm SystemsSales Management Software
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Manage a team of Enterprise Account Executives, set sales strategy, execute it, unlock business opportunities, and enhance customer relationships.
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
