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ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
At IQ-EQ UK, we don’t just talk about being a great workplace – we’ve been recognized for it. Recently named in The Sunday Times Best Place to Work 2025 we craft spaces where potential is nurtured, individuality is celebrated, and careers flourish. Loving where you work shouldn’t be a bonus, it should be the baseline.
Job DescriptionResponsibilities (How Success Will Be Measured)
The Senior Manager will be responsible for end-to-end delivery oversight of client-focused projects across multiple teams and locations. Acting as a critical liaison between the client, internal service teams, and leadership, this role will ensure the timely, consistent, and high-quality execution of strategic projects aligned with client expectations and organizational standards.
Working closely with the Senior Client Services Manager, Director of Client Services, the Head of Operations, and key client relationship owners, the Senior Manager will implement best-practice project governance, foster continuous improvement, and champion a culture of operational excellence. A key aspect of this role involves leading client-facing initiatives and acting as the primary point of escalation for all project-related matters.
The ideal candidate will be an experienced leader with a track record in complex project delivery, stakeholder management, and operational problem-solving across global or multi-site delivery models.
Tasks (Day-to-Day Responsibilities)
- Lead planning, execution, and oversight of project deliverables for high value Tier 1 clients, ensuring adherence to timelines, budgets, and quality standards.
- Oversee cross-functional project teams across locations (e.g. Belfast, Dublin, Luxembourg, Manila), aligning resource allocation with project milestones and service levels.
- Maintain high-level oversight of project scopes, proactively managing risks, and ensuring clear issue escalation and resolution pathways.
- Act as the senior operational contact for key client relationships, participating in and often leading client-facing meetings, workshops, and steering committees.
- Work closely with internal stakeholders to define project objectives, scope, deliverables, and success metrics.
- Provide regular reporting to leadership and clients on project status, KPIs, and performance metrics across all workstreams.
- Support the strategic growth of client accounts by identifying opportunities to enhance service offerings, improve delivery models, or introduce new solutions.
- Coordinate onboarding and offboarding of client projects, ensuring full operational readiness in collaboration with internal teams.
- Drive continuous improvement initiatives across project delivery, applying lessons learned and best practices to optimize performance.
- Mentor project team members, providing support on project methodology, technical execution, and stakeholder engagement.
- Promote and embed the organization’s values and culture across project teams and client interactions.
- Collaborate with Senior Client Services Managers as Delivery Leads to forecast resource requirements, manage team workloads, and ensure full utilization.
- Support knowledge sharing and cross-team collaboration, contributing to a unified and high-performing delivery function.
- Identify technical training needs and development opportunities within the project delivery team, fostering upskilling and role progression.
Required Skills & Experience
- Proven track record of delivering complex, multi-stakeholder projects in a client-facing capacity.
- Strong background in professional or financial services preferred, with understanding of asset management, finance, or client service models.
- Exceptional stakeholder management skills, including experience dealing with senior client executives (e.g. CFOs, Heads of Operations, Investor Relations).
- Demonstrated ability to manage and influence cross-functional teams across international locations.
- Excellent organizational, analytical, and problem-solving skills.
- Strong interpersonal and communication abilities—both written and verbal.
- Experience implementing project management methodologies (Agile, Waterfall, or hybrid) and tools.
- Ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively.
Qualifications
- Bachelor’s degree in Business, Finance, Project Management, or a related field (Master’s degree is a plus).
- Professional project management certification (e.g. PMP, PRINCE2, Agile PM) strongly preferred.
Join Us
If you’re a strategic thinker with strong leadership and delivery skills, and you’re passionate about building long-term client relationships through excellence in execution, we would love to hear from you.
Additional InformationOUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
