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The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.
The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).
- Leads and directs concurrent standard or complex projects.
- Engages with stakeholders to deliver projects from original concept through final implementation.
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
- Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
- Manages the delivery of the project, including rigorous scope control and change management.
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
- Documentation and management of risks and issues.
- Ensures clear and concise communications to all stakeholders.
- Provides pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
- Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organizational consulting and technical services offerings.
- Coordinates activities of the project teams through task delegation or resource assignment etc.
- Performs any other related task as required.
- Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
- Ability to establish strong relationships with internal stakeholders and external clients.
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
- Good written and verbal communication skills.
- Ability to work in high-pressure environments.
- Seasoned ability to manage urgent and complex tasks simultaneously.
- Seasoned business acumen and commercial skills.
- Passionate, strong initiative, self-driven with a commitment to succeed.
- Seasoned influencing ability whilst taking a collaborative approach.
- Decisive with good attention to detail ability.
- Seasoned ability to promote project services to both internal stakeholders and external clients.
- Competent in project change management.
- Seasoned knowledge of the industry, domain, or technology related to the client's project.
- Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation.
- Bachelor's degree or equivalent in business and / or project management or related field.
- Relevant project management certifications preferably PMP required.
- ITIL certification is beneficial.
- Seasoned project management experience preferably in a multinational professional services environment.
- Seasoned client engagement experience.
- Demonstrated understanding of the project life cycle.
- Demonstrated competency in project change management.
- Seasoned experience managing expectations when balancing alternatives against business and financial constraints.
Workplace type:
Remote WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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