Lead client partnerships and drive value for ServiceNow with strategic leadership, relationship management, and achieving financial targets through large complex projects.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is on a mission to be the Gen AI platform for Business Transformation. The growth of ServiceNow shows that Enterprise customers buy into this strategy. The largest businesses on the planet are putting the Now platform to work to drive top line growth and to radically reducing their cost base.
ServiceNow needs people with the industry and client experience to accelerate the value for our customers and revenue growth for our company. As the ServiceNow engagements increase in scope and complexity we need people who can drive the complex eco system across our customer and partners to convert on the opportunity.
Your role is to lead the charge for ServiceNow. By working with one of ServiceNow's largest customers you will be accountable for driving value to the client and the growth of ServiceNow.
What you get to do in this role:
Qualifications
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is on a mission to be the Gen AI platform for Business Transformation. The growth of ServiceNow shows that Enterprise customers buy into this strategy. The largest businesses on the planet are putting the Now platform to work to drive top line growth and to radically reducing their cost base.
ServiceNow needs people with the industry and client experience to accelerate the value for our customers and revenue growth for our company. As the ServiceNow engagements increase in scope and complexity we need people who can drive the complex eco system across our customer and partners to convert on the opportunity.
Your role is to lead the charge for ServiceNow. By working with one of ServiceNow's largest customers you will be accountable for driving value to the client and the growth of ServiceNow.
What you get to do in this role:
- Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
- Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
- Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
Qualifications
- Experiencing in building a deep understanding of a customer business challenges and opportunities, positioning transformational capability to address these and working with a complex eco system to execute on the opportunity. You will have examples of executing on very ambitious projects that deliver significant value to the client and your organisation
- Experience in bringing new technology to market and a strong perspective on how AI and Agentic AI will transform the world of work and customer experience (include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function and industry)
- 10+ years of experience in client management, aligning account strategies to revenue opportunities
- 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive-level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
- Experience exceeding sales targets
- Experience leading a virtual or matrixed team
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Top Skills
AI
Customer Service
Hr
It Operations Management
It Service Management
Security Operations
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