Manage high-pressure client interactions in email marketing, overseeing operations for 25+ eCommerce brands, optimizing campaigns using Klaviyo, and maintaining efficiency through ClickUp.
Client Account Manager – Email Marketing
Remote | Full-Time | EST Overlap Required
Lead the Charge in High-Stakes Client Management
Mail Waves is a powerhouse in scaling eCommerce brands through strategic, creative, and data-driven email solutions. We're on the hunt for a Project Manager who thrives under pressure and excels in managing high-level client interactions across 25+ dynamic accounts. This isn't a backseat role. You're in the driving seat, ensuring seamless operations and delivering exceptional results.
Key Responsibilities
Client Management Excellence
- Serve as the primary point of contact for all clients, maintaining organized, proactive, and calm communication under pressure.
- Navigate complex client needs and transform them into actionable tasks for internal teams.
- Build strong relationships, ensuring satisfaction and confidence in our services.
Operational Leadership
- Oversee timelines, deliverables, and dependencies for 25+ eCommerce brands.
- Act as the central command in coordinating Klaviyo managers, copywriters, and designers.
- Conduct weekly syncs to align creative, strategy, and execution, holding the team accountable and meeting high-pressure deadlines.
Data-Driven Optimization
- Utilize your proficiency in Klaviyo to optimize email flows and campaigns.
- Monitor core email metrics like Open Rate, CTR, and LTV, translating data into actionable insights.
- Prepare and present clear performance summaries to leadership, ensuring strategic clarity.
Systems and Process Management
- Expertly manage and refine systems in ClickUp to maintain streamlined operations.
- Recognize and resolve bottlenecks swiftly, ensuring no task is left behind.
- Continuously seek and implement ways to improve agency operations.
What Makes You a Stellar Fit
- Proven experience managing 25+ clients at a fast-paced email or performance marketing agency.
- Demonstrated ability to lead cross-functional teams in high-pressure environments.
- Fluent in Klaviyo operations: managing flows, campaigns, and understanding deliverability metrics.
- Exceptional communication skills, with a proactive and decisive approach.
- Experience in building robust systems in ClickUp and maintaining operational efficiency.
Desirable Qualifications
- Insight into eCommerce buying cycles and DTC brand behavior.
- Familiarity with performance strategy, CRO, or AI tool utilization.
- Keen eye for detail—able to catch typos, brand inconsistencies, or broken links.
Why You'll Thrive Here
- Ownership: You act with initiative, anticipating needs before they arise.
- Clarity: You bring structure and safety to chaotic situations.
- Speed & Precision: You move quickly but never compromise quality.
- Resilience: You remain resourceful and calm under pressure.
- Curiosity: You're eager to learn and grow in email marketing, e-commerce, and beyond.
This is your opportunity to lead like never before—where high-level client management and Klaviyo expertise meet operational excellence.
Apply now.
Top Skills
Clickup
Klaviyo
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