At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
Job Description:
Job SummaryWe are seeking a motivated and results-driven candidate to join our team as a Client Account Manager. In this role, you will be maintaining and growing the value of our existing customer base through the sale of office supplies products. You will have monthly sales targets to achieve, with a focus on both retention and growth. Your primary duties will include building strong relationships with customers, identifying opportunities for upselling and cross-selling, and ensuring customer satisfaction. Success in this role will require excellent communication skills, a proactive approach, and a strong sales acumen.Key Responsibilities:
- Develop and maintain strong relationships with existing customers, ensuring their ongoing satisfaction.
- Identify and leverage opportunities to upsell and cross-sell a diverse range of products.
- Consistently achieve and exceed sales targets and key performance indicators (KPIs).
- Provide exceptional customer service, addressing inquiries and resolving issues with professionalism and efficiency.
- Maintain accurate records of sales activities and customer interactions.
- Actively listen to customer needs and tailor solutions to meet those needs effectively.
- Stay organised and manage multiple client accounts simultaneously.
- Adapt to changing market conditions and customer requirements with flexibility and creativity.
- Excel as an individual contributor while also valuing the success of the team.
Experience:
- Embrace technology, to enable greater efficiencies within the role.
- As the role is fully remote, the individual must be able to work collaboratively in a remote team environment using tools such as Team Video calling.
- Able work unsupervised.
- Excellent communication and written skills.
- Proficiency in Microsoft Office.
- Demonstrated ability to upsell and cross-sell products effectively.
- Highly motivated and results driven.
- Ability to build rapport with customers.
- Strong listening skills and the ability to ask insightful questions.
- Resilience and the ability to handle rejection positively.
- Organizational skills and attention to detail.
- Adaptability and problem-solving skills.
We will:
• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)
Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
We welcome applications from individuals who may wish to discuss alternative hours of work.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
