Citrix Customer Success Engineer

About Us
Join Arrow Enterprise Computing Solutions, a leading innovator in the technology sector, dedicated to providing cutting-edge solutions and fostering a dynamic work culture. Our mission is to drive growth and innovation through strategic partnerships and exceptional talent.

Role Summary
As a Citrix Customer Success Engineer you will be responsible for technical relationships with parters and customers managing and expanding existing sales and winning new Logo sales with clients.

Key Responsibilities

Client Engagement & Relationship Management:

• Act as the primary technical point of contact for key strategic clients, fostering deep relationships and trust to ensure long-term business growth.

• Proactively manage and grow existing accounts, identifying opportunities to expand the use of Citrix solutions.

• Develop a thorough understanding of each client’s business objectives, needs, and technical challenges.

• Collaborate closely with partners and clients to implement tailored strategies that leverage the full Citrix portfolio.

• Ensure high levels of client satisfaction by consistently delivering value and providing proactive support throughout the client lifecycle.

Portfolio Adoption & Solution Delivery:

• Drive the adoption of Citrix solutions, ensuring clients fully realize the value of the products.

• Work with clients to identify gaps in their IT capabilities and propose solutions that align with their long-term business goals.

• Collaborate with technical teams and partners to deliver solution demonstrations, workshops, and proof-of-concepts (POCs) to showcase the capabilities Citrix solutions.

• You will collaborate with the SE team in the technical relationship with Citrix

• Assisting the internal product team in promoting IT solutions and providing technical support to business partners

• Advising business partners on selecting appropriate solutions for end customers through various communication channels, including email, phone, virtual meetings, and on-site visits

• Educating business partners and end customers about products and technologies, often through webinars, workshops, or conferences

• Supporting business partners and their end customers during solution testing (Proof of Concept) and implementations at end customer sites.

Sales Growth & Revenue Retention:

• Contribute to sales to meet and exceed new logo revenue, retention and growth sales targets by successful promoting and wining the technical aspects of cusrmoer and partner sales.

• Identify technical and solution risks to accounts and work proactively to mitigate client churn, securing long-term solutions.

• Participate in quarterly business reviews (QBRs) with clients, providing insights on the performance of solutions and offering recommendations for optimization.

Collaboration & Internal Alignment:

• Work closely with internal teams, including sales, engineering, customer success, and technical support, to ensure client needs are met.

• Act as a client advocate within Arrow and Citrix, providing feedback to product management and development teams to drive product improvements.

• Collaborate with marketing and sales leadership to develop targeted campaigns and initiatives that promote Citrix solutions.

Who are We Looking for:

• Proven experience in technical account management, soluitions enablement or technical sales within the technology sectors.

• Strong understanding of Citrix solutions (or similar technologies) and their role in a comprehensive IT strategy.

• Experience in installing, managing and maintaining offerings such as Citrix App and Desktop virtualisation, XenServer, Endpoint management and NetScalar application delivery and security offerings

• Fluency in English  

• Good communication and negotiation skills 

• Self-motivated with a hardworking and proactive approach

• Effective communication with people at all levels   

• Problem solving and capacity to follow through on a task to conclusion.

• Excellent relationship-building skills.

• Demonstrated ability to achieve and exceed revenue retention and growth targets.

• Willingness to travel up to 60% of the time for client meetings and events

• Ability to work independently, prioritize effectively, and manage territory-level responsibilities.

• Fluency in English.

• UK Based.

Preferred:

• Experience with strategic sales initiatives and marketing collaborations.

Skills and Attributes

• Strong leadership and management capabilities.

• Excellent communication, negotiation, and influencing skills.

• Ability to connect, enthuse, and mobilize others.

• Deep understanding of vendor strategies and ability to evangelize vendor propositions.

Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive benefits package including health insurance, pension contributions, and paid time off - 25 days per year.

• Company car or Car Allowance

• Opportunities for career advancement and professional development.

• A dynamic, inclusive work environment with a focus on innovation and collaboration.

Join Us
If you are a strategic thinker with a passion for sales and innovation, we invite you to apply for the this position and be part of our dynamic team driving growth and success at Arrow.

#LI-DK1