Chief of Staff to the COO

Experience: MBB (McKinsey, BCG, Bain) AND Founder’s Office / Strategy & Ops in a fast-paced tech company.

The Opportunity

Ema is not just building another AI tool; we are building the Universal AI Employee. Our platform allows enterprises to deploy autonomous AI Employees that execute complex, high-stakes workflows across HR, Finance, Customer Support, Sales, and beyond. We aren't just selling a product; we are redefining the future of work.

As we scale globally, we are looking for a Chief of Staff to the COO to architect Ema itself as an AI-first organization. You will join a high-octane team backed by top-tier investors (including Accel, Section 32, and Prosus) to move beyond "AI-enhanced" and into the realm of "AI-native."

This is your chance to build the operational blueprint for the world’s first truly AI-first enterprise.

As Chief of Staff, your primary objective is to institutionalize excellence. You will take the Founders' and COO’s vision for a lean, AI-first organization and turn it into a repeatable "Scaling Blueprint." You will move Ema from a high-growth startup to a global category leader by building the operational connective tissue across EPD (Engineering, Product, Design), GTM (Sales, Marketing, Partnerships), and Internal Functions (HR, Finance, Legal, Compliance).

You are a "Technical Operator"—someone who doesn't just suggest process improvements but builds them using Ema and other AI tools to ensure we operate at the frontier of efficiency.

• The Scaling Blueprint: Design and operationalize the frameworks to scale Ema from 10 to 100+ employees globally without losing speed or culture.

• AI-First Internal Ops: Act as a "Product Manager" for internal functions. Use Ema’s products and other AI tools to automate Finance, Recruiting, HR, Marketing, etc..

• Global GTM & Marketing Ops: Scale Partnership operations globally and lead the charge on high-stakes events, analyst engagement (Gartner/Forrester), market research and helping the COO manage multiple marketing functions.

• Special Projects: Own high-impact "Zero-to-One" initiatives directly for the COO - e.g., investor relations support, compliance, the management of our London hub etc.

• 2–4 years at a top-tier consulting firm (McKinsey, BCG, Bain).

• MBA and an engineering degree from top tier schools.

• Proven experience in a Founder’s Office or Strategy & Ops role within a high-growth tech environment. You know how to build in the "messy middle" of scaling.

• You have a "Product Mindset" and can vibe code—using AI to build tools, scripts, and automations to solve operational bottlenecks.

• You are a "low ego, high impact" leader who can pivot from board decks to office management in minutes.

• Comfortable managing across time zones; a relentless owner who thrives in ambiguity.