Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description💼 The Opportunity
We’re looking for a Credit Risk – Chargebacks Analyst to join our growing team at Flywire.
In this role, you’ll manage a high and increasing volume of chargeback disputes while ensuring full compliance with regulatory controls and safeguarding requirements. You’ll play a key part in protecting Flywire’s funds and reputation — working collaboratively across teams, maintaining accurate financial records, and continually improving processes to enhance efficiency and accuracy.
🔍 What You’ll Do
- Ensure all daily chargeback tasks are completed accurately and on time
- Record new chargebacks in our internal systems
- Prepare and submit chargeback dispute responses in line with card scheme and regulatory rules
- Monitor and reconcile funds movements with partners and clients
- Maintain accurate records of chargeback fund balances
- Investigate and resolve chargeback-related issues with payment partners
- Collaborate with cross-functional teams to resolve queries and improve workflows
- Identify and implement process improvements to increase efficiency and reduce errors
- Prepare regular reports and insights for management
🧩 What We’re Looking For
- Relevant experience in financial operations, payments, or chargebacks is beneficial but not required
- An undergraduate degree or interest in the financial field is what matters most
- Strong Excel and Google Workspace skills
- Excellent analytical, organisational, and problem-solving abilities
- Strong attention to detail and ability to manage multiple priorities
- Clear and effective communication skills, both verbal and written
- Proven English fluency in a global, collaborative environment
- Proactive mindset with curiosity to learn and improve processes continuously
- Passion for helping customers and contributing to a positive team environment
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
- Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote
Flywire is an equal opportunity employer.
#LI-Hybrid
