American Express Global Business Travel
Business Travel Consultant - After Hours Services - UK Virtual
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
What You’ll Do
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As an After Hour Services travel consultant you’ll be dealing with a range of travel related issues which will involve the ability to be proactive and resolve issues as they arise. This will be in the form of a variety of travel arrangements, including booking flights, car hire, accommodation, ferries, rail, ground transportation etc.
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You will need to successfully deliver a premium customer service on each and every interaction, providing all the care and dedication that our clients deserve. We offer a wealth of training and career development opportunities as one of the best employers in the world.
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Coaching, developing and mentoring new members of the team. This would include new hire, contractors, and new team members. Sharing knowledge and best practice and to assist team members in a timely manner.
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Maximize the benefits of AMEX GBT’s desktop applications and telephony to deliver a superior experience to business travelers.
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Prioritizing your workload effectively on an on-going basis.
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Deliver expectations on individual/shared team goals and support all business Key Performance Indicators.
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Proactively access performance tool to check on and improve performance.
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Take ownership and act in accordance with all AMEX GBT policies and procedures, e.g. accurately updating workday, e payroll, being familiar with company changes and communications. Complying with all legal standard requirements, which include mandatory training, compliance and sanctions.
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Use quality tool as the primary ticketing tool, and all agents to take responsibility in ensuring necessary quality checks have been put in place to allow the tool to work correctly for ticketing and invoicing. If tickets are rejected by tool, and agent is unable to resolve the issue, or it is an urgent ticketing need, then the agent is take ownership and issues the ticket manually. This would include any relevant EMD’s.
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
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Professional telephone manner
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3+ years business travel experience
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Excellent travel product knowledge
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Excellent customer services
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Experience of Sabre and/or Galileo. Amadeus an advantage.
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Good all round knowledge of airline fares i.e. IATA Fares, Nett Fares, Corporate fares etc.
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Ability to understand customers requirements whilst still adhering to their travel policy
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Full comprehensive Business Travel bookings experience.
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Excellent teamwork • Excellent time management.
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Ability to be able to prioritize workload & work well within a pressured environment.
This role will require frequent weekends, early mornings and evenings and you will need to be able to commit to the 12 week shift pattern as an absolute requirement.. This shift structure will receive an additional shift premium
Location
United Kingdom
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
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Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
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Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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Wellbeing resources to support mental and emotional health for you and your immediate family.
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And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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