Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the teamStrategy & Analytics (S&A) maximizes and accelerates Operations' ability to make Stripe work for our users. We aspire to be the COOs for Stripe Ops, working cross-functionally with global teams to help run the day-to-day business and articulate and achieve the longer term, high effort, high value strategic priorities. We take a data-driven approach that combines strategy, analytics and core data infrastructure to help Ops leaders solve their most complex and most important issues while also driving the business planning and operational cadence end-to-end, from strategy to goal-setting to execution.
What you’ll doIn this role, you’ll have an opportunity to drive and enable business performance by delivering observability and insights for our complex Scaled Operations ecosystem. The ultimate objective is to improve the quality of our services and make our operations more efficient by driving highly analytical projects. You’ll work cross-functionally with Operations and Enablement teams in tasks such as building key data sources, enabling our self-serve reporting strategy, conducting analysis and communicating findings to technical and non-technical stakeholders. If you are incessantly curious, a believer in driving action through data, and eager to dive into a quickly-growing company, we want to hear from you.
Responsibilities- Metrics & Insights: Wrangle large, highly complex datasets using SQL to create actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our internal operations. Perform analyses (using SQL & other analytical tools/languages), identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strategic priorities.
- Communicate: Create narratives and documents that tell the story of your business area to influence Operations and Enablement team decision making
- Stakeholder management: Influence and drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Operations, Quality & Training, Workforce Management, Finance & Strategy, Data Science, and more
- Strategic Initiatives: Own end-to-end delivery of strategic, analytical projects that require scoping, defining metrics / success, and delivering reporting to track program health
- Planning: Help support in goal setting, strategy and planning rhythms across partner teams
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements- 5+ years of prior experience in analytical and strategic roles
- Outstanding analytical ability, expert in SQL, dashboarding, and understanding of data relationships
- Outstanding communication, presentation skills & senior stakeholder management skills
- Expertise working cross-functionally and with globally distributed teams to drive business and operational goals using data
- Ability to connect the big picture to minute details, toggling between them to set and operationalize strategy
- Experience working in fast-paced environments (e.g. high-growth internet or software company, management consulting)
- Experience working in or with Operations or supporting a Vendor ecosystem
- Experience with Tableau
