Business Operations Manager

We are seeking an Operations Manager who combines operational excellence with an understanding of business development and commercial growth. This role is ideal for someone who enjoys being at the centre of a company’s operations—ensuring processes run smoothly, teams are aligned, and opportunities for growth are proactively supported.

Reporting to the CEO you will manage the day-to-day operational function of the business while working closely with leadership on initiatives that drive efficiency, scalability, and revenue growth. You will also provide hands-on support to business development activities such as pipeline tracking, proposal coordination, and client onboarding.

Operational Management

• Manage daily operations and internal workflows to ensure efficiency and quality.
• Oversee planning, budgets, and reporting against key KPIs.
• Facilitate collaboration across departments to reduce silos and improve communication flow
• Implement process improvements to drive operational excellence across teams.
• Support change management initiatives and help embed a culture of alignment, accountability, and shared success.
• Coordinate with Finance on forecasting, invoicing, and cost control.
• Maintain compliance with internal policies and supplier contracts.
• Support the leadership team with data-driven insights, dashboards, and performance metrics.

• Assist with RFPs, bids, and client proposals.
• Provide insights and reporting on business performance and pipeline health
• Contribute to pricing models, commercial proposals, and client onboarding documentation.
• Help identify operational or service delivery opportunities that can strengthen client relationships.

People & Culture

• Collaborate cross-functionally to ensure alignment between operations, finance, and sales functions.
• Support resource planning, hiring coordination, and internal communications.
• Foster a culture of accountability, collaboration, and continuous improvement.

Qualification

5+ years of experience in operations management, business management, or a related field.

• Proven exposure to or support of business development or sales operations functions.
• Excellent problem solver with sound judgment and initiative.
• Strong analytical and organisational skills with experience managing multiple priorities.
• Excellent communication and stakeholder management skills.
• Financial acumen — comfortable with budgeting, forecasting, and performance reporting.

• Care about the user and strive to deliver a great experience.
• Have experience in a fast-scaling or technology-focused environment.
• Have exposure to client contracts, RFPs, or bid management.
• Have a background in operations for professional services, SaaS, or digital businesses.
• Are commercially minded and proactive
• Are comfortable in both strategic planning and hands-on execution.