Ready to be the catalyst for transformation within a global customer organization?
At Supermetrics, we're looking for an entrepreneurial and innovative Bizops Specialist, Customer Success to join our team. This isn't a typical operations role. You will be a force multiplier, tasked with fundamentally rethinking and rebuilding how our Customer Success organization operates.
Reporting directly to our Chief Customer Officer and with technical leadership from our Principal Data and AI Strategist, you will have a unique mandate: to analyze our processes, design groundbreaking solutions, and implement the technology that turns our Customer Success functions into a well-oiled, automated machine. If you are a creative problem-solver who loves to build, experiment, and drive change, this role offers an unparalleled opportunity to make a massive impact.
What You'll Do:- Analyze and Identify: Dive deep into the processes and workflows of our Customer Success teams (including Customer Support, Scaled Customer Success, and Account Management) to pinpoint inefficiencies and opportunities for radical improvement.
- Design and Architect: Act as the chief architect for new operational models. You will design innovative, tech-enabled solutions and streamlined processes that dramatically increase productivity and effectiveness.
- Build and Implement: Engage in hands-on development to bring your vision to life. This includes building internal tools, connecting systems via APIs, and deploying automation solutions using languages like Python or Go.
- Leverage AI: Be the go-to expert for applying AI and LLM technologies to solve real-world problems for our customer-facing teams, moving beyond theory to practical implementation.
- Drive Change: Act as an active participant in the Customer Success leadership team. You will champion your solutions and lead enablement efforts, ensuring teammates and their managers are on board and proficient with new tools and processes.
- Partner and Collaborate: Work cross-functionally, especially with our Data and Engineering teams, to leverage the right resources and ensure your solutions are robust, scalable, and effective.
- A Track Record of Impact: You have a demonstrated history of solving complex problems with clever, effective solutions. We're more interested in your portfolio of impactful projects than your years of experience.
- Entrepreneurial Mindset: You are a self-starter who thinks like an owner. You possess the wits and "liminal thinking" to see challenges from new angles and the drive to move ideas from concept to completion.
- Hands-On Builder: While this isn't a pure software engineering role, you must have practical experience building and deploying solutions in Python, Go, or a similar language. You know how to help yourself and create simple yet powerful applications and integrations.
- AI and LLM Proficiency: You are fluent in the AI and LLM tech space with hands-on experience in applying these technologies to business processes.
- Business Acumen: You have experience working with business systems and an understanding of their inner workings. Familiarity with tools in our stack (Hubspot, Salesforce, Freshdesk) is a major plus.
- Exceptional Communicator and Influencer: You can clearly articulate complex ideas and inspire others. You are skilled at teaching new concepts and driving adoption across teams.
- Experience in a fast-growing B2B SaaS company.
- Familiarity with Google Cloud Platform (GCP).
- A strong portfolio of personal or professional projects you can share and discuss.
- A comprehensive benefits package that includes equity options
- Great work equipment, and home office allowance for those working in our fully remote locations
- Health care benefits and leisure time insurance
- Sports and well-being allowance
Benefits may vary depending on location. You'll find more information at supermetrics.com/careers#benefits.
Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.
#LI-Hybrid #LI-Remote #LI-FullTime #LI-MiddleToSeniorLevel
Join us on our mission to make data a marketing superpower
Supermetrics is a frontrunner in data integration technology, with 15% of global advertising spend reported through our products.
We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we've grown profitably to reach 750K+ users and over 60M€ in annual recurring revenue.
We're a team of 360+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.
Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.
We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.
