Billing Team Analyst
*Please note that this role is Hybrid – 3 days in office and 2 WFH*
Location: Belfast
About Axiom:
Axiom is where legal teams go to find the right talent for everything from routine in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees they don’t need, or turning to a low-cost agency that can’t meet their quality standards. At the same time, top lawyers want to work on challenging legal matters, but they want more control over how, when, and where they practice. Both are forced compromises that no one should have to make. Axiom shares and meets the higher standards of its clients and lawyers, with our “work smarter, adapt faster, go further” approach – connecting growing mid-market and Fortune 500 companies with the world’s deepest bench of experienced, specialized legal talent.
About the role:
We are always looking for talented individuals with a passion for detail, teamwork, and client service to join our Billing Team. Ideal team members ideally will have a background in billing for client accounts (e-billing would be a plus).
This position reports into the Billing Team Manager and is part of our wider Finance Operations team.
Primary responsibilities of the role will include:
- Prepare, review and send accurate invoices to clients for your account portfolio (typically of approximately 200+ monthly invoices), in accordance with company procedures and client contracts.
- Successfully deliver invoices via e-mail in addition to a variety of e-billing platforms, according to client preference. Ensure that invoices are sent as quickly as possible and proactively resolve any delays.
- Reconcile Timesheets with Third party systems ensuring they align to our internal revenue
- Manage billing relationships with both internal sales teams and external clients. Respond to enquiries related to billing, providing clear and professional communication. Participate in a bi-weekly meeting between Sales team and Billing/ Collections team to reduce aged balances and resolve collection issues.
- Reconcile billing issues and resolve discrepancies in a timely manner.
- Follow-up with e-billing remittances and rejections.
- Assist with payment applications, short pays or other invoice problems.
- Ensure data is accurately updated in our billing systems.
- Assist with month-end and year-end closing processes related to billing.
- Complete individual assigned projects as required.
Requirements:
- 6 months + of experience in a Billing or Collections focused position is preferred (Legal billing a plus). Adjacent experience in a Business Operations role or similar will be considered or alternatively University graduates with a degree in a Finance-related field.
- Strong organizational skills, maintenance of detailed records, attention to detail and ability to handle multiple tasks and responsibilities
- Excellent interpersonal skills, and strong verbal and written skills
- Ability and willingness to prioritize and meet strict deadlines
- Goal and action orientation, with a sense of urgency, drive, and commitment to routinely exceed KPIs
- Ability to anticipate work needs and follow through with minimum direction while adapting to changing priorities and work demands
- Strong proficiency in Microsoft Office Suite
- Experience supporting client-facing team members and willingness to help identify and solve issues
- Ability to maintain a professional demeanor, superb judgment and grace under pressure
Preferred skills:
- Knowledge of electronic billing applications
Accommodation for Individuals with Disabilities: Upon request and consistent with applicable laws, Axiom will attempt to provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in the application process. To request an accommodation to complete the application form, please contact us at [email protected] and include “Applicant Accommodation” in the subject line.
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