AWS Connect Migration 6 Month Contract
Role: AWS Connect Developer (Virtutel to AWS Connect Migration)
Who We Are:
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.
We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or ‘Clubs’) building strong relationships with our partners, so that they are always prioritised by a team within close proximity.
This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK, Europe and the USA with plans for global expansion in the next couple of years.
Join us - and help us fulfil our mission to close the world’s digital skills gap.
Key Responsibilities:
- Design, develop, and implement solutions in AWS Connect and related AWS services.
- Migrate telephony workflows, data, and integrations from Virtutel to AWS Connect.
- Collaborate with team members to ensure successful delivery and integration with existing estates (e.g., British Gas).
- Develop and execute testing plans, and provide technical documentation and support.
Essential Skills:
- Must have hands-on experience with AWS Connect, including contact flow configuration, queue management, and IVR design.
- Strong proficiency in AWS services such as Lambda, S3, DynamoDB, SQS, and EventBridge.
- Experience integrating AWS Connect with external systems and APIs.
- Experience with enterprise telephony, contact center solutions, or similar migration projects.
- Proficient in Node.js and TypeScript for AWS Lambda development.
- Experience with infrastructure-as-code using Terraform.
- Excellent problem-solving and communication skills.
- Ability to work effectively in a collaborative, agile team environment.
Desirable Skills:
- Knowledge of Virtutal telephony systems and migration processes (an advantage but not essential).
Equal Opportunities Statement
We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.
