Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
SUMMARY
As an Associate Technical Account Manager (TAM), you will be at the forefront of Wiz’s customer success strategy. You’ll report directly to a Manager of Scaled TAM in your region and take ownership of an impressive portfolio of Wiz customers. This portfolio of customers will be large in volume and represent a significant proportion of the company's ARR and growth potential.
Our Scaled Customer Success approach balances two distinct workflows. The primary engagement model is reactive, where you'll monitor telemetry data for risk signals and partner with the Sales team to deliver targeted interventions with customers on a case-by-case basis. These interventions include discovery sessions addressing adoption barriers, targeted guidance and training, usage pattern analysis, and technical support coordination to improve the health and success of the customer.
While initially focusing on reactive engagement, you'll also develop proactive strategies that create one-to-many impact. This involves recognizing patterns across customers, developing scalable solutions that benefit multiple accounts simultaneously, such as webinars or blog posts, and creating standardized resources or content that addresses common challenges before they become issues. This dual approach ensures you efficiently handle immediate customer needs while strategically expanding your impact across the broader portfolio.
Technical expertise and strong customer-facing skills will be essential in addressing both the business and technical needs of our customers. Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Sales, Leadership, Product Management, Engineering, and Support to deliver a cohesive customer experience.
WHAT YOU"LL DO
- Be a Wiz Product and Cloud Security Expert
- Provide your customers with prescriptive expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
- Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform.
- Maintain up-to-date functional and technical knowledge of the Wiz platform and continuously monitor emerging cloud-security threats and trends.
- Grow your knowledge of the Wiz ecosystem, including Cloud Service Providers and technology partners.
- Drive Adoption, Business Value Realization, and Customer Satisfaction
- Focus on reducing risk in our account base by increasing adoption, driving value, and expanding use cases across teams.
- Contribute to and run community-based one-to-many engagement opportunities (e.g., writing knowledge articles or running webinars).
- Identify and address technical issues to ensure high levels of customer satisfaction.
- Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
- Advocate for your Customers
- Advocate for customer needs across various departments (Product Management, Support, etc.) and offer insights regarding the availability of new features in Wiz.
- Facilitate appropriate escalations for more complex or technically challenging issues.
- Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
- As relevant, collaborate with the Wiz Sales and Renewal teams to address customer pain points and secure renewals.
WHAT YOU"LL BRING
- Overall
- 1–3+ years of experience in technical customer-facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer.
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
- A willingness to learn both cloud and cybersecurity technologies.
- Technical Knowledge
- Good understanding of at least 1 cloud service provider, architectures, and security best practices (AWS, Azure, GCP).
- Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
- Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution.
- Account Management and Customer Success
- Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
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