Associate Product Owner

How You’ll Support Our Mission 

ESO’s mission is to improve community health and safety through the power of data. We are hiring an Associate Product Owner for our Product Management team enhancing and building new, innovative healthcare software products and features. Our industry-leading software is used by more than 15,000 Emergency Medical Services (EMS) agencies, Fire Departments, Hospitals, and State agencies across North America.  

 As a Product Owner, you will report to our Product Manager for ESO Suite and Tools, and you will be part of our Product Management & Strategy team based in Belfast, UK.  

You will play a key role in translating our mission and product strategy into action by documenting product requirements and user stories, grooming and prioritizing a product backlog, and collaborating with a cross-functional agile development team as we design, build and ship new product and feature enhancements. 

What You’ll Be Doing - the day to day 

You will be instrumental in how we build innovative software, in close collaboration with team members in Product Management, Engineering and beyond: 

• Collaborate with Product Owners, Engineers, Product Managers, Directors, Customers, and other key stakeholders to understand and contribute to the product vision and strategy 
• Serve as a resource to development teams, always keeping stakeholder needs top of mind 
• Interpret high level business, clinical and performance improvement data requirements to create product feature requirements, user stories, and relevant product backlog items which help solve some of the most exciting problems for our customers 
• Conduct analysis work and collaborate with developers and designers to understand and fine tune our backlog items ripe for the execution phase, including the creation of acceptance criteria 
• Prioritize and groom product backlogs for an agile development team – considering the needs of end users, administrators and compliance stakeholders  
• Collaborate with Product Managers, other Product Owners, and UI/UX Designers to ensure all features are built in a consistent and intuitive way that facilitates interoperability and data insights between different ESO products 
• Perform user acceptance testing to ensure releases achieve the stated goals and pass ESO’s high quality standards, in line with ESO’s mission 
• Receive mentorship from seasoned product leaders, and formal product trainings & certifications, to take advantage of growth opportunities 

Who You Are - the essentials (Some of the things required to be successful in the role):  

• Previous experience working in Product Management roles preferably (e.g., Business Analyst, Product Owner, Product Manager) in dynamic software companies or like experience 
• Demonstrated interest in healthcare technology, healthcare service delivery or emergency services 
• History working closely with design and development teams and ability to work collaboratively to achieve results 
• Experience delving into the details and capability of considering the bigger picture 
• Comfortable discussing creative ideas, new technology, and user experience 

• Basic understanding of agile development methodologies (e.g., Scrum, Kanban) 
• Strong written communication skills, especially making complicated user stories and acceptance criteria easy to understand 
• Proficiency in commonly used product management tools (e.g., JIRA, Confluence, Miro or similar) 
• Willingness to learn and grow every day to make a difference 

Who You Are – the desirables (It’s a plus if you have):  

• Formal product management training (e.g., Certified Scrum Product Owner, Pragmatic Institute, etc.) and/or experience working in sizeable agile development environment (e.g., SAFe or similar) 
• Engagement in volunteer activities serving your community (e.g., volunteer firefighter, volunteer EMT, peer crisis counselling, etc.) or healthcare clinical experience (e.g. nurse, paramedic, EMT, etc.) 
• Experience in a fast-growing enterprise Software-as-a-Service (SaaS) technology company, ideally in a mission-critical environment where quality matters 
• Academic degree in a related field (software engineering, computer science, business information systems, clinical informatics, biomedical informatics, etc.) 
• Experience working in intercultural environments and collaborating with diverse teams  

Benefits & Perks! You will have fantastic benefits at ESO including but not limited to;

• Life insurance
• Income protection insurance
• A generous pension contribution
• Private medical insurance including optical and dental
• A health cash plan
• Annual health and wellness allowance + cycle to work scheme 
• Enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay
• Enhanced short and long term sick pay,
• Great holiday entitlement 

About ESO

ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 

Are you ready to Make a Difference? 

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Data Privacy

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with ESO Solutions UK Ltd. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to Lever, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.