At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
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Health Insurance
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Dental Insurance
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Life and Disability Insurance
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Flexible Spending and Health Savings Accounts
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Employee Assistance Program
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Retirement Plan
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Paid Time Off
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Tuition Reimbursement
Here at Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That is why we are listening; open to learning new things – about each other and ourselves. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way!
This is a stand-alone role within our new Birmingham office, offering a high degree of autonomy while also providing the opportunity to collaborate with a dispersed team across multiple locations. As an Assistant Quality Manager, you will be responsible for overseeing the quality assurance processes, to drive continuous improvement, and implementing best practices to enhance service quality in our fleet operations teams. We are looking for an experienced Assistant Quality Manager with the ability to critically evaluate and challenge existing processes by closely collaborating with cross-functional operations teams to maintain and improve ways of working. You’ll be comfortable working pro-actively and, managing your own audits, as well as confident communicating with external stakeholders. Your role is critical in upholding our reputation, minimising risks, and maintaining a competitive edge in the fleet management industry.
For the first 6 months you’ll need to spend at least 5 days a week in the office learning about the business and ways of working before we move you over to our hybrid model of Tues-Thurs in the office whilst working from home on a Monday and Friday, so please bear this in mind when applying. This is a permanent opportunity, and the salary is circa £50,000 per year dependent on qualifications and experience.
Key Responsibilities will include:
- To manage the day-to-day Quality function in Birmingham ensuring adherence to ISO 9001 standards
- To promote ISO 9001 through training and maintain the standards whilst maturing the QMS in line with Chippenham office
- Identify inefficiencies in processes through regular review and audits maintaining a schedule that covers all departments.
- Lead and conduct internal audits to evaluate compliance with ISO 9001 and internal policies.
- Monitor and manage non-conformities as they arise – using root case analysis and corrective actions as required
- Provide regular reports on ISO 9001 compliance, audit results, and quality metrics.
What are we looking for?
Education and/or Training:
- ISO 9001 Lead Auditor or Internal Auditor certification (essential).
- Lean Six Sigma green belt or equivalent qualification (essential).
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Relevant Work Experience:
- 3-5+ years’ experience, including 2+ at a leadership level
- At least 2-3 years of experience in quality management or related roles, in an ISO 9001 environment.
- Experience in conducting internal/external audits and working with quality systems.
- Experience of people management.
- Breadth and depth of technical or functional expertise in own area of responsibility or department; may be acquiring knowledge of other related areas of departments
- Developing and implementing processes, methods, and tools to increase efficiency and accuracy
- Strong understanding of ISO 9001:2015 standards and quality management principles.
- Knowledge of audit procedures, corrective action (CAPs).
Planning/Organizing/Managerial Knowledge:
- Manages subordinate staff in the day-to-day performance of their jobs
- Ensures that project/department milestones/goals are met and adhering to approved budgets
- Has full authority for personnel actions
- Extensive knowledge of department processes
- Contributes to the development of vision and strategy
- Works with other leaders to develop a common departmental vision or strategy
- Adapts area/departmental plans and priorities to address business and operational challenges
- Identifies and resolves technical, operational and organisational problems
- Adjusts quickly to new or changing work environment
- Excellent organisational skills and attention to detail
- Excellent time management skills, with a proven ability to meet deadlines
- Strong supervisory and leadership skills
- Applies management expertise to set direction, resolve problems and provide guidance to employees in own area of responsibility or department
- Manages team projects and project plans through execution
- Influences or provides input to forecasting and planning resources; may manage allocated budget
- Decisions are guided by policies, procedures and department or business plan; receives guidance from manager
Communicating & Influencing Skills:
- Excellent verbal and written communication skills
- Excellent interpersonal, counselling, negotiation, and customer service skills
- Anticipates and interprets customer needs to identify solutions
- Strong presentation skills
- Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department
- Interaction with others requires understanding, influencing and supporting people, through applying technical knowledge or rational arguments, aimed at causing action or acceptance by others
What’s in it for you?
- 25 days annual holiday entitlement (+ 8 bank holidays)
- Floating Day Holiday in lieu of Birthday
- Group Personal Pension Plan
- Death in Service insurance cover
- Critical illness insurance cover
- Free parking
- Health cash plan
- Partners In Excellence rewards – Partner of the Quarter, Partner of the Year, Bonus
- Free Breakdown cover (eligible employees – service related)
- Long Service Awards, Support for further education / employee development.
If you are passionate about quality and continuous improvement and have the expertise to lead quality assurance initiatives, we would love to hear from you!
The need to know parts:
- You must have the right to remain and work in the UK.
- You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment but they must be declared at the point of application.
- Please also be aware we do not provide sponsorship for any of our positions advertised.
- We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
- We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
