The Assistant Manager will develop and design batch workflows, provide customer support and training, and manage scheduling for QA/Development and Production environments, ensuring adherence to best practices.
Description and Requirements
Position Summary
Key Focus:
-Develop and design complex batch workflows in order to support application functional batch workflows.
- Customer facing and providing information and training to Customers.
- Able to build new schedules and jobs which are in line with client Scheduling Best Practices.
- Able to make recommendations to Customers on how a job should be scheduled using IWS batch workflow designs best practices.
- Make changes to existing jobs streams and jobs as requested.
- Expert usage of the TDWC.
- Expert understanding of batch workflow and automation Best Practices.
- Able to give Customers expert advice and training on using the TDWC and Best Practices.
- Expert ability to troubleshoot and recognize issues with the daily plan. (i.e., why a job did not start, etc.).
- Makes recommendations for improvements to Scheduling Best Practices and policies & procedures.
Key Responsibilities:
Knowledge, Skills and Abilities
Education
Experience
Knowledge and skills (general and technical)
Other Requirements (licenses, certifications, specialized training - if required)
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Position Summary
Key Focus:
-Develop and design complex batch workflows in order to support application functional batch workflows.
- Customer facing and providing information and training to Customers.
- Able to build new schedules and jobs which are in line with client Scheduling Best Practices.
- Able to make recommendations to Customers on how a job should be scheduled using IWS batch workflow designs best practices.
- Make changes to existing jobs streams and jobs as requested.
- Expert usage of the TDWC.
- Expert understanding of batch workflow and automation Best Practices.
- Able to give Customers expert advice and training on using the TDWC and Best Practices.
- Expert ability to troubleshoot and recognize issues with the daily plan. (i.e., why a job did not start, etc.).
- Makes recommendations for improvements to Scheduling Best Practices and policies & procedures.
Key Responsibilities:
- Provide direct support on all batch scheduling changes. Coordinate and implement batch scheduling on new and existing projects for the QA/Development and Production environments.
- Provide functional L3 product support and technical troubleshooting for scheduling software.
- Enforces adherence to existing production support operational readiness standards.
- Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications.
- Assist in operations architecture, including event monitoring.
- Assist with the migration for TWS into an AWS environment.
- Familiarity automated workload management and monitoring
- Assist in identifying infrastructure during build process in AWS.
- Create technical approach for production batch scheduling of multiple distributed applications.
- Identify technical, infrastructure, procedural issues and coordinate batch scheduling needs.
- Build/develop custom job templates
- Provide direct support on all batch-scheduling changes. Coordinate and implement batch scheduling on new and existing projects for the all environments.
- Experience in creating and maintaining operational run books for distributed batch operations
- Provide functional product support for Scheduling Software.
- Provide basic troubleshooting of problems. Escalate accordingly.
- Enforces adherence to existing production support operational readiness standards.
- Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications.
Knowledge, Skills and Abilities
Education
- MCA, BCA, BTech - Computers or Engineering
Experience
- 6 years total experience and at least 3 years of Administration and Operations experience with IBM Workload Scheduler (Maestro/TWS) or similar
- Proficient in the technical capabilities of scheduling
- Strong customer service focus and written communication skills
- Understanding of Incident, Problem and Change processes & controls
Knowledge and skills (general and technical)
- Experience in developing and supporting system management tools to deploy, configure and monitor servers and services.
- Understanding of Windows and Linux environment
Other Requirements (licenses, certifications, specialized training - if required)
- Any programing language is a plus.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
AWS
Ibm Workload Scheduler
Linux
Tdwc
Windows
Similar Jobs at MetLife
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Assistant Manager will oversee technology services related to Vulnerability, Threat, and Security Assessments, manage incidents, and handle cloud security tasks while building relationships with stakeholders.
Top Skills:
Cli ToolsCloud SecurityLinuxPerlPowershellPythonRest ApiRuby
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Manager Data Governance drives AI and Machine Learning solutions, translating insights into business recommendations, ensuring best practices, and collaborating with stakeholders for robust analytics solutions.
Top Skills:
AIMachine Learning
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Lead user requirements documentation, design, and implementation of web applications. Manage end-to-end delivery and guide junior developers while resolving production incidents.
Top Skills:
Azure DevopsCSSJavaMongoDBMySQLReactSpring Boot
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
