Manage vendor relationships, facilitate proposals, monitor service levels, oversee projects, and support outsourcing initiatives for the China Market.
Description and Requirements
Internal
• Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders.
• Facilitate vendor proposals and manage vendor dependencies for key MetLife projects.
• Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs.
• Liaise with the APAC region, specifically for China Marketfor all Vendor Management related tasks and relationships.
The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager for the China market.
The brief tasks included as part of this overall role is to Govern the below.
• Provide ongoing vendor oversight including performance management, business reviews, contract change management and issue escalation.
• Oversee projects that sometimes span across multiple areas, functions, and/or lines of business.
• Determine requirements to address complex and varied business needs for overseeing complex vendors.
• Research and request vendor proposals and develop service level agreements that meet business needs.
• Support new outsourcing initiatives.
• Support the resolution of vendor risk issues.
• Participate and Lead any Transformation or technology related initiatives in the APAC region.
External
• Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders.
• Facilitate vendor proposals and manage vendor dependencies for key MetLife projects.
• Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs.
• Liaise with the APAC region, specifically for China Market for all Vendor Management related tasks and relationships.
The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager for the China market.
The brief tasks included as part of this overall role is to Govern the below.
• Provide ongoing vendor oversight including performance management, business reviews, contract change management and issue escalation.
• Oversee projects that sometimes span across multiple areas, functions, and/or lines of business.
• Determine requirements to address complex and varied business needs for overseeing complex vendors.
• Research and request vendor proposals and develop service level agreements that meet business needs.
• Support new outsourcing initiatives.
• Support the resolution of vendor risk issues.
• Participate and Lead any Transformation or technology related initiatives in the APAC region.
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Internal
• Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders.
• Facilitate vendor proposals and manage vendor dependencies for key MetLife projects.
• Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs.
• Liaise with the APAC region, specifically for China Marketfor all Vendor Management related tasks and relationships.
The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager for the China market.
The brief tasks included as part of this overall role is to Govern the below.
• Provide ongoing vendor oversight including performance management, business reviews, contract change management and issue escalation.
• Oversee projects that sometimes span across multiple areas, functions, and/or lines of business.
• Determine requirements to address complex and varied business needs for overseeing complex vendors.
• Research and request vendor proposals and develop service level agreements that meet business needs.
• Support new outsourcing initiatives.
• Support the resolution of vendor risk issues.
• Participate and Lead any Transformation or technology related initiatives in the APAC region.
External
• Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders.
• Facilitate vendor proposals and manage vendor dependencies for key MetLife projects.
• Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs.
• Liaise with the APAC region, specifically for China Market for all Vendor Management related tasks and relationships.
The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager for the China market.
The brief tasks included as part of this overall role is to Govern the below.
• Provide ongoing vendor oversight including performance management, business reviews, contract change management and issue escalation.
• Oversee projects that sometimes span across multiple areas, functions, and/or lines of business.
• Determine requirements to address complex and varied business needs for overseeing complex vendors.
• Research and request vendor proposals and develop service level agreements that meet business needs.
• Support new outsourcing initiatives.
• Support the resolution of vendor risk issues.
• Participate and Lead any Transformation or technology related initiatives in the APAC region.
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Similar Jobs at MetLife
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Oversee facilities operations including maintenance, vendor management, budgeting, emergency preparedness, and promoting sustainability initiatives.
Top Skills:
Facilities Management SoftwareMS Office
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Team Lead will oversee IT operations, manage service delivery quality, handle IT asset management, and ensure compliance. The role involves process improvement, stakeholder management, and conducting performance reviews.
Top Skills:
Data Center OperationsDesktop EngineeringIso20000Iso27001ItilItsm
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Review and investigate Group Life claims, manage information requests, ensure claims meet policy provisions, and mentor new examiners while maintaining customer service and production standards.
Top Skills:
AccurintBiosCalligoCdfEdcsGlif ProductionGroupfactsExcelMicrosoft WordNetviewWindowsWorkdesk
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
