At Marks & Spencer, we are a unique British heritage brand with a proud history of innovation, impacting over 30 million customers every day.
Our International business is undergoing an exciting transformation, with 400+ stores across 70 markets and online presence in over 60 markets. Operating through owned and partner models, we are focused on accelerating growth and outpacing our competitors.
We are looking for an Assistant Digital Operations Manager to join our M&S.com International team on a 12-month FTC. You will support the day-to-day delivery of digital operations across global markets, driving operational excellence and continuous improvement to ensure a seamless customer experience.
You’ll work cross-functionally with trading, technology, logistics, and partner teams, bringing strong analytical skills, a proactive mindset, and a passion for driving transformation.
In return, you’ll gain valuable exposure, development opportunities, and the chance to make a real impact within a collaborative, fast-paced international team.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
What you’ll do
Your key accountabilities will include
- Oversees the day‑to‑day performance of international direct to customer markets and omnichannel operations, driving swift resolution of end‑to‑end customer failures and CSSC escalations to protect service quality.
- Leads the global product restriction process, partnering with Compliance to proactively identify risks and implement updates that safeguard customers, regulatory adherence, and trading continuity.
- Manages pricing and delivery proposition updates in partnership with the Trading team, ensuring flawless implementation, QA testing, and deployment across site and all 3rd‑party platforms.
- Represents International.com in cross‑functional operations updates, communicating performance insights, highlighting risks, and driving collaborative solutions across teams.
- Owns post‑purchase NPS performance, analysing feedback themes, identifying improvement opportunities, and influencing cross‑functional teams to drive continuous uplift in customer satisfaction.
Who you are
Your skills and experience will include
- Excellent influencing skills and experience of stakeholder management
- Innovative thinker, preferably with experience within an ops or commercial space
- Excellent communication skills influencing both junior/senior colleagues and cross functional teams
- Experience in ecommerce or retail environment preferred
- Self-motivated and well organised
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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