At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command centre technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions’ innovations, products and services play essential roles in people’s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.
Guardian is a call taking & dispatching platform used by emergency service operators across the UK & Europe. We help 999 or 112 operators answer calls from the public and dispatch out nearby responders, enabling the right response when every second counts, and ultimately helping our customers save lives.
As our solution has grown from a small startup to one of the leading offerings for Fire & Police agencies, our customers now trust us to solve more of their problems. The Guardian team is distributed across the UK, with hubs in Glasgow, Leicester, and Hemel. We currently have around 150 employees. We have a relaxed but hard working environment where jeans and t-shirts are the norm and good ideas and debate are encouraged. Our daily work is remote and often asynchronous, with workflows managed via Google Chat & collaborative documents in G-Suite. However, you’ll also have the opportunity to join us for frequent in person work & social events like post-work pints, Flight Club darts, or our annual all-hands in top European cities like Prague, Barcelona, and Krakow.
Job Description
Role Overview
As an Application Systems Engineer, you will serve as the technical authority for your assigned application, responsible for its stability, performance, and advanced troubleshooting. This role focuses on deep dive diagnostics, complex technical escalations, and Root Cause Analysis (RCA). You will build genuine product expertise within your area, reducing reliance on Product Engineering and enabling the wider support organisation to resolve more independently over time.
Work Location: Primarily remote, requiring occasional travel to offices for team collaboration or specialised technical alignment
Responsibilities:
Complex Technical Escalations: Take ownership of high-priority technical escalations within your assigned product area, acting as the definitive point of expertise for your application.
Deep Dive Root Cause Analysis (RCA): Identify underlying software or configuration issues, formulate effective workarounds, and drive the necessary long-term fixes with Product Engineering.
Product Engineering Bridge: Act as the primary liaison between front-line teams, QA and Product Engineering — influencing, tracking, and validating system fixes, resolving independently where possible to minimise development overhead.
Major Incident Response: Coordinate and drive the response during major incidents, ensuring rapid service restoration within agreed SLAs.
Production Integrations & Upgrades: Execute feature rollouts, application upgrades, platform maintenance, and system integrations directly within customer environments under strict change control.
Risk Mitigation & Product Feedback: Identify operational and technical risks early, providing evidence-based recommendations to Product Engineering teams to improve product quality and long-term stability.
Technical Documentation & Coaching: Capture and publish diagnostic findings, workarounds, and resolution paths to improve front-line issue resolution, while providing hands-on mentorship to elevate the technical capabilities of junior team members.
Product Specialisation & Continuous Learning: Stay current with product updates, releases, and changes to maintain deep expertise in your assigned product area and remain the team's go-to authority on emerging issues.
Technical On-Call: Participate in a technical on-call rota to provide after-hours emergency support for critical production issues. (typically 1 week in 6, subject to team structure).
Basic Requirements
Person Specification & Requirements
Technical Experience: Proven track record resolving complex enterprise software escalations independently. Experience with in-house developed software is strongly preferred, requiring first-principles troubleshooting without reliance on vendor support.
Advanced Diagnostics: Strong troubleshooting skills with a focus on Root Cause Analysis and preventing issue recurrence.
Frameworks & Methodologies: Working knowledge of ITIL methodologies, specifically Incident, Problem, and Change Management.
Technical Communication: Able to translate complex technical findings and root causes clearly for both technical and non-technical internal stakeholders.
Cross-Functional Collaboration: Effective at partnering with Product Engineering, QA and operational teams to drive long-term solutions.
Crisis Management: Composed and decisive during high-stakes after-hours emergencies or critical system outages.
Security Clearance: Must be able to attain NPPV3 and SC clearance (requires a minimum of 3 years UK residency)..
What You'll Gain in This Role:
High-Impact Technical Mastery: Move away from front-line ticket handling and into complex, high priority technical problems. You'll become a genuine subject matter expert on our application architecture, systems logic, and environment configurations.
Strategic Influence on the Product: Your root cause findings and evidence-based
insights will directly shape our product roadmap and system stability through a close working relationship with Product Engineering.
Advanced Systems & Environment Experience: Gain hands-on expertise executing complex production integrations, platform upgrades, and zero-downtime feature rollouts in secure, high-availability environments.
Leadership & Professional Growth: Opportunities to mentor junior engineers, lead major incident responses, and establish best practices across the engineering organisation.
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:
Competitive salary and bonus schemes
Two weeks additional pay per year (holiday bonus).
25 days holiday entitlement + bank holidays.
Attractive defined contribution pension scheme.
Private medical insurance.
Employee stock purchase plan.
Flexible working options.
Life assurance.
Enhanced maternity and paternity pay.
Career development support and wide ranging learning opportunities.
Employee health and wellbeing support EAP, wellbeing guidance etc.
Carbon neutral initiatives/goals.
Corporate social responsibility initiatives including support for volunteering days.
Well known companies discount scheme.
#LI-ST2
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanYesCompanyMotorola Solutions UK Limited
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
