Johnson Controls

Alarm Monitoring Specialist

Posted 14 Days Ago

Be an Early Applicant

Craigavon, County Armagh, Northern Ireland

Entry level

Craigavon, County Armagh, Northern Ireland

Entry level

As an Alarm Monitoring Specialist, you'll be the first point of contact for customers, analyzing CCTV images, responding to security and fire activations, liaising with emergency services, and maintaining records. You'll work in a shift rotation, ensuring swift and effective responses to incidents.

The summary above was generated by AI

***Please note: The role operates on a 4-day shift rotation: 4 day shifts, followed by 4 days off, then 4 night shifts, followed by 4 days off, and so on. Shifts are 12 hours each: 6:00 AM–6:00 PM / 6:00 PM–6:00 AM or 7:00 AM–7:00 PM / 7:00 PM–7:00 AM – based in Craigavon (BT66) ***

Join Envision Intelligent Solutions

Envision Intelligent Solutions is a technology-led security solutions provider, delivering cutting-edge services to meet the needs of today’s and tomorrow’s businesses.

What You Will Do

As a Response Operative in our Alarm Monitoring Centre in Craigavon (BT66), you’ll be the first point of contact for our customers. You’ll analyse CCTV images, respond to live security and fire system activations, and liaise with emergency services when needed. You’ll also maintain accurate records, update customer databases, and escalate unresolved issues to supervisors.

What We Offer

Comprehensive benefits package, including pension, life assurance, and high street discounts
Full-time, permanent role with day and night shift rotations (4 on / 4 off)
Extensive training opportunities and career development support
Collaborative team environment

What We’re Looking For

Knowledge of CCTV systems and ARC (Alarm Receiving Centre) duties
Strong problem-solving, communication, and computer literacy skills
Ability to work under pressure, independently or as part of a team

Preferred:

Customer service or contact centre experience
SIA (Security Industry Authority) CCTV license (training provided if needed)

Why Join Us?

Be part of a team where your work makes a real impact. At Envision, we provide ongoing training, career progression opportunities, and a supportive environment to help you thrive.

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Top Skills

Cctv

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